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or just uninstall all your graphic card driver using display driver unistaller, then install back all graphic driver with windows 10 compatibility.
*this is just a recommendation, i dont know what error your encounter..but i had tried this.
@dexisha I tried doing this and I restarted it. And now it is stuck with a black screen and the the 'working' cursor.... ><
1. exclude Tera folder from scan by Windows Defender.
2. run it with compatibility mode and admin.
3. reinstall Tera and repatch.
4. this is my method the other day:
i. reinstall Tera and repatch
ii. fresh install all graphic driver with win 10 compatibility
mine get FAIL status too on direct x requirement, but Tera can run.
Well for what I see its semi-game side, it probbably is something between your GPU and the game. I'm not shure how you should fix it, maybe file a ticket and they could fix the problem between the 2 maybe.
Or just experiment with settings and drivers.
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I did some research and found this game only supports direct x 9, download that maybe. Because if your pc does not have it, tera has no directx at all. Thats probably the error. Would explain why it occurs on newer pc's.