Can't even get past intro cutscene without game lagging out and crashing

[Chromeo]

The visuals get all jerky from the start and stop completely around the point where the ladybug is on screen, the audio continues but random pauses get longer and longer until it stops completely too and the game crashes after about 3-4 minutes.

My PC is not bad enough to crash at a cutscene and I tried turning down the settings too.

[morpheus]

the cutscenes are the only part that consistently has audio and video lag (audible clicks and stuttering picture) for me.

Then again im below the min specs. (i7 860, radeon hd5870, 8GB RAM)

[Ysthrall]

I recently cleane dup my PC extensively (low specs), but I still had the really jerky intro.I skipped it, and a little later had to restart the scenario. 2ns time it ran pretty smoothly.

No idea why, but it seems to be a workaround....

[Icesesame]

I have had a similar issue. Right after the game was completely loaded, came the 11 bit studios logo cutscene which was so shuttering. Left-Clicking on the screen help bypass this into the main menu but there was no sound at all. If I didn't left-click, the scene would just freeze and the game crashed.

My machine is Alienware 15R4 that comes with Realtek Audio. Uninstalling the realtek driver did fix the problem but it was temporarily. Windows 10 will automatically re-install the driver, so no luck. Also, I noticed that the quality of the sound is getting worst if I don't use the Realtek driver.

I searched through the dissusion posts here and there and found that many people fixed this issue by uninstalling the so-called "Nahimic" software. However, there is no such thing in my Alienware. Installing latest versions of VC++ redistributes didn't work either.

So, I made a guess and uninstalled the Alienware Command Center. It works. The game run perfectly fine, no cracking sound, no shuttering, high graphic setting. It seems that the sound enhancing function in the AWCC may have some kind of a conflict with Frostpunk (there is no need to uninstall the Realtek Audio driver).

To be honest, losing the AWCC in order to play this game is a bit disappointing since other games run just fine with it installed. I wish the developer will come up with the solution in the future. :)

Well..., having Alienware logo showed in the game should implies that it can run very well on such system. Perhaps I am wrong :D

[Manuel85]

you just have ♥♥♥♥-ty hardware... got me custom selfbuild desktop ofcourse with separated sound card cause i do some music related stuff also, not just gaming, i am not seeing any stuttering or what so ever

this game seems to be heavy onmy gcard, gotta start from low settings and test more and more till i find that sweetspot

using Alienware is the same deal as Apple, overpriced crap... sure the bling is nice, but i rather pick my pieces for top performance, manufacturers allways pick the lowest quality pieces.

[Pedro Hectopascal]

Hey guys,

Thanks for posting. The stuttering in cutscenes is usualy caused by the presence of Nahimic audio software - please get rid of it and all should work as intended. :)

Cheers!

[Dethstarr]

Having the same problem. Using Nahimic audio software which I use. Need to balance whether the usefulness of the software is more important than the game to me. Was working ok in the past. Not sure what happened. Good game though.

[Lumen]

Turning my Dolby Atmos OFF fixed the issue.