Game crashing very often

[Asmodeus]

My game always crashes when i try to explore a site using explorers. if i start a new game i can explore just fine at first but when the game advances to later stages then this issue starts reappearing all over again..
is this known issue or am i just unlucky? thanks

[amordron]

Crashes are norm the result of your pc side interacting with the game even if it was a known issue wouldent help as every crash case is always unique.

As always with any crash event for any program start with the stickyed issues page on there help fourm. For frostpunk that is both right above this thread and in the bug thread which I donno why people don’t look at sticky’s before posting.

Not only dose it address crash issues but also under lunch issue there are ways to solve most issues in the game. A launch issue is a type of crash issue as a launch issue is norm just a crash while launching.

Till you have done and you have tryed what is there that waste of time to post as till that’s done no point in trying anything more advanced. That’s the reason the basics are the basics since they come first.

After that you can’t really help someone without info. What does later stages mean what kind of comp do you got what is happening on this crash is it a full quit with no error is there a error is the computer freezing. The more info the better crash means next to nothing without info and this includes comp specs.

[Asmodeus]

Originally posted by amordron:

Crashes are norm the result of your pc side interacting with the game even if it was a known issue wouldent help as every crash case is always unique.

As always with any crash event for any program start with the stickyed issues page on there help fourm. For frostpunk that is both right above this thread and in the bug thread which I donno why people don’t look at sticky’s before posting.

Not only dose it address crash issues but also under lunch issue there are ways to solve most issues in the game. A launch issue is a type of crash issue as a launch issue is norm just a crash while launching.

Till you have done and you have tryed what is there that waste of time to post as till that’s done no point in trying anything more advanced. That’s the reason the basics are the basics since they come first.

After that you can’t really help someone without info. What does later stages mean what kind of comp do you got what is happening on this crash is it a full quit with no error is there a error is the computer freezing. The more info the better crash means next to nothing without info and this includes comp specs.

i have done the virtual memory trick if thats what you're asking as it is the only one that addresses crashes
and my specs are r5 3600x
gtx 1080ti
16gb ddr4

so it should be way above recommended

later stages means 30+ days
and it is CTD crash to desktop with no error messages, my computer is not freezing

[Asmodeus]

now the game is crashing in a new game whenever i send a scout to explore an area.. it's really unplayable even after following the instructions on the support sticky.. so please don't assume all of us do not read those

[amordron]

Originally posted by Asmodeus:

now the game is crashing in a new game whenever i send a scout to explore an area.. it's really unplayable even after following the instructions on the support sticky.. so please don't assume all of us do not read those

Given you said you did than only mention the vram trick I think its accurate to assume that.

Esp as the last person talking about a crash due to entering the scouting map (which sounds to be whats happening to you) the fix was updating there graphics drives something that is listed on that page. As well as the .net framework. Also something you never mentioned trying. Nor trying windowed mode, nor turning of your steam in game overlay. Nor updating your directx. Nor validating your game files nor a reinstall as admin all things mentioned to try on that sticky. As mentioned not really worth trying to help you will you have done the basics. Esp when your issue is one that others just recently have claimed to have and said to of fixed by doing just that.

Every single one of those addresses crashes. As said a launch issue is a crash. While as mentioned what is listed in the launch area are all the common fixes that should be tryed with any crash.

[Asmodeus]

Originally posted by amordron:

Originally posted by Asmodeus:

now the game is crashing in a new game whenever i send a scout to explore an area.. it's really unplayable even after following the instructions on the support sticky.. so please don't assume all of us do not read those

Given you said you did than only mention the vram trick I think its accurate to assume that.

Esp as the last person talking about a crash due to entering the scouting map (which sounds to be whats happening to you) the fix was updating there graphics drives something that is listed on that page. As well as the .net framework. Also something you never mentioned trying. Nor trying windowed mode, nor turning of your steam in game overlay. Nor updating your directx. Nor validating your game files nor a reinstall as admin all things mentioned to try on that sticky. As mentioned not really worth trying to help you will you have done the basics. Esp when your issue is one that others just recently have claimed to have and said to of fixed by doing just that.

Every single one of those addresses crashes. As said a launch issue is a crash. While as mentioned what is listed in the launch area are all the common fixes that should be tryed with any crash.

it's only common sense to update graphics, i have 442.19 which is the latest one and for .net framework i have 4.7.2..

AND THIS IS THEIR SUPPORT GUIDE QUOTED DIRECTLY FROM THEIR PAGE AND NONE OF THE THINGS YOU MENTIONED IS ON THERE, EVEN THEN I HAVE DONE EVERYTHING (WHICH IS COMMON SENSE) EXCEPT FOR REINSTALLING THE GAME, AND IM NOT GOING TO DO THAT, ONCE THIS GAME IS UNINSTALLED IT'S GONNA BE FOR GOOD.. IF THEY CAN'T GET THEIR ♥♥♥♥ TOGETHER THEN THIS GAME DOES NOT DESERVE MY TIME..

Originally posted by Praedyth:

Frostpunk Support Guide.
Hear thee, hear thee!
Frostpunk has changed a lot since its launch and while the game has matured a lot over the past months, it may still be occasionally causing issues. Luckily, should anything go wrong, we’re here for you.

If the game refuses to launch, please do the following:

If you have Razer Chroma SDK, Razer Synapse or Roccat Mouse Driver (v1.20 or above) installed on your PC, please uninstall it - these third-party apps have been causing problems with multiple games recently and we know it's preventing Frostpunk from launching;
Reinstall the game;
Increase the amount of virtual memory - please scroll down for more information;
Verify games files via Steam (How? Just right click on Frostpunk -> Properties -> Local files -> click on Verify Integrity of Game Cache...);
Update your graphics card drivers - please scroll down for more information;
Update your DirectX and Microsoft Visual C++ Redistributable Package;
If you're forcing anti-aliasing from graphics card control panel - be sure to disable it;
Run the game in windowed mode;
If you are using the custom resolution and/or downsampling, disable it;
Disable Steam in-game overlay;
Be sure to launch the game as the administrator;

How can I increase the amount of virtual memory and by how much?
Over the past months, we have discovered that Frostpunk sometimes refuses to launch on computers that have their virtual memory smaller than at least twice the size of the available RAM. This may sound a tad confusing, but it’s actually really simple: you need to set the size of the paging file to be twice as big as your RAM + 1MB:

If you have 8GB of RAM (8192MB), please set your VM at 16385MB or more;
If you have 16GB of RAM (16384MB), please set your VM at 32769MB or more;
If you have 32GB of RAM (32768MB), please set your VM at 65537MB or more;
And so on, and so forth.

This may seem a bit excessive, but it’s generally advisable to have VM pool sitting at around 1,5x the amount of RAM at the very least, so the hike for Frostpunk is not that enormous and it improves both the stability and performance of the application. For more information on how to adjust the size, please follow this link:

https://www.tomshardware.com/news/how-to-manage-virtual-memory-pagefile-windows-10,36929.html.

How can I update my GPU drivers?
First and foremost, please do not use the tool that is built into your OS - these repositories are not updated frequently (or, in case of some GPUs, at all) and the tool is just fooling you into thinking that you’re running the latest build.

If you have an Nvidia GPU, please follow this link: https://www.nvidia.com/Download/index.aspx
If you have an AMD GPU, please follow this link: https://www.amd.com/en/support

Sadly, as of this moment, none of the Intel iGPUs have enough grunt to run the game - please consult the minimum system requirements on the Steam Store page: (https://store.steampowered.com/app/323190/Frostpunk/.

seem to have lost my progress, what now?

Some of you have been experiencing loss of saves for no apparent reason, and while we have been pouring resources into researching this issue, we’re yet to find what is the reason behind this error. We have some new leads, we have discovered that changing language to English (forced English, not Default (English)) seems to be doing the trick, but it’s nowhere near a satisfying solution - after all, we didn’t translate the game to 12 languages for nothing. We have published a dedicated thread regarding this issue, please follow this link to read the announcement: https://steamcommunity.com/app/323190/discussions/0/1644290549122880787/.

Screen resolutions issue - manual solution.
Some time after the launch of the game, we have started receiving reports that the game was launching in resolutions that were unsupported by users’ displays - we've fixed it to our best knowledge, but, it's not humanly possible to test it on each and every hardware configuration. So if you - for some strange reason - still encounter this problem, do not despair, we have a manual solution for you.

Long story short:

we've added a special file to game's folder. It is called "GfxConfig.ini"
youcan open it using Notepad - that's easy!
then you can change some setting by yourself - like Quality (Low - Very High), VSync, resolution, windowed mode/fullscreen
for these settings to work - you have to launch the game with -gfxconfig parameter (find instructions on how to do that below)
when you launch the game - you can change in-game settings as you please
however, whenever you launch the game again with -gfxconfig parameter - it will reset to settings from the GfxConfig.ini file
if you remove the -gfxconfig parameter - game will launch with the settings that you've selected in-game


So we suspect that most of you are going to:

Set windowed mode with a low resolution (800x600) set in GfxConfig.ini
Launch the game with -gfxconfig parameter
Change the settings to desired ones
Quit the game
Remove the -gfxconfig and launch the game without it from now on


How do I add -gfxconfig parameter?

The easy way:

Right-click on Frostpunk in your Steam library;
Click on “SET LAUNCH OPTIONS”;
Write “ -gfxconfig” in the newly appearing window (without the inverted commas but with space before the dash character);
Click “OK” and launch the game


The hard way:

Right-click on Frostpunk in your Steam library;
Navigate to the “Local files” tab and click on “Browse Local Files…”;
New explorer window with the game files will open, please find “Frostpunk.exe” in the folder;
Create a shortcut to the application in the very same folder;
Right-click on the newly-created shortcut, select “Properties”;
In the “Target” line, add “ -gfxconfig” at the very end of the path (without the inverted commas but with the space before the dash character);
Apply the changes;
Launch the game using the newly-created and edited shortcut


My game works too slow and I have a killer PC, what should I do?!
While we have done a lot to optimise the game and the process is nowhere near completion (we gained a lot of optimisation experience while developing console version of Frostpunk), we know that some of you encounter issues with framerate despite launching the game on machines that should handle it without any sign of trouble. These inconveniences usually happen on powerful gaming rigs that have been overclocked - please revert the CPU clock values to stock ones, it should help, even if it seems counterintuitive.

I have two/three/four GPUs operating in SLI/Crossfire and the game seems to be using only one GPU - what should I do?
Sadly, our engine does not support multiple GPU configurations and it will use only one of your cards. We’re looking into out options and we may be able to support them in the future. Please stay tuned for an announcement.

The game doesn’t even start, what should I do?
First of all, please take a look at the troubleshooting guide above and make sure that you did everything we have mentioned there - only the full process ensures us that the installation of the game and all the drivers are in order.

Before doing any installations mentioned below, please unplug any additional controllers and USB devices (hubs, audio mixers, headsets, etc.) you have hooked up to your PC.

Please also make sure that you have installed both the latest VC package (available here: https://support.microsoft.com/en-ph/help/2977003/the-latest-supported-visual-c-downloads), the 2013 one (available here: https://support.microsoft.com/en-us/help/3179560/update-for-visual-c-2013-and-visual-c-redistributable-package) and the 2015 one (available here: https://www.microsoft.com/en-us/download/details.aspx?id=53840 ).

Windows 7, Windows 8, Windows 8.1:
- Please make sure that you have the KB4019990 update downloaded: https://www.catalog.update.microsoft.com/Search.aspx?q=KB4019990

Windows 7 ONLY:
- Please make sure that you have The Windows 7 Platform Update installed - https://www.microsoft.com/en-ca/download/details.aspx?id=36805

Missing MSVCP140.dll:
- Please install the following Microsoft Visual C++ 2015 Update: https://www.microsoft.com/en-us/download/details.aspx?id=53840

Missing MSVCR120.dll:
- Please install the following Microsoft Visual C++ 2013 package: https://www.microsoft.com/en-us/download/details.aspx?id=40784

Missing VCRUNTIME140.dll:
- Please install the following VC++ update: https://www.microsoft.com/en-gb/download/details.aspx?id=48145

If that does not help, please prepare ConsoleOutput (it’s an HTML file that you can generate - instructions below), DxDiag and saves from your game and send them over to us at [e-mail].

How do I prepare the ConsoleOutput file and where can I find it?

The easy way:

Right-click on Frostpunk in your Steam library;
Click on “SET LAUNCH OPTIONS”;
Write “ -console” in the newly appearing window (without the inverted commas but with space before the dash character);
Click “OK” and launch the game - the ConsoleOutput file should appear in the game installation folder.


The hard way (in some cases, Steam has shown a remarkable resilience and would not allow us to generate the log file - if that happens to you, please read on):

Right-click on Frostpunk in your Steam library;
Navigate to the “Local files” tab and click on “Browse Local Files…”;
New explorer window with the game files will open, please find “Frostpunk.exe” in the folder;
Create a shortcut to the application in the very same folder;
Right-click on the newly-created shortcut, select “Properties”;
In the “Target” line, add “ -console” at the very end of the path (without the inverted commas but with the space before the dash character);
Apply the changes;
Launch the game using the newly-created and edited shortcut - the ConsoleOutput file should appear in the game installation folder.


How do I generate the DxDiag file?

Click on Start.
Type "DxDiag" and launch DxDiag.
Click on "Save all information".
Save "Dxdiag.txt" file.


Where can I find my saved games?
You can find them at: Steam\userdata\*YOUR_USER_ID*\323190\remote\saves. Manually created saves are the files that should be of most use to us as they contain some additional markers that are not present in autosaves. Please provide us with saves created as close to the phenomenon as possible, they’re worth their weight (size?) in gold.

Wait, why isn’t my controller working?
As of this moment, the game does not support any input methods other than keyboard and mouse. Using a joypad or any other contraptions (I am looking at you, people playing Dark Souls using Guitar Hero controllers) may be available in the future, but we cannot promise anything in this regard. That said, please await announcements about potential controller support.

Cheers!
Last edited by Praedyth; 7 Jun, 2019 @ 6:53am

[amordron]

Love how you claim nothing I said is in there when everything I said was directly quoted from there and even the quote you posted lists all of it do read.

Yes updating your gpu drivers are common sense but you never said you did. Assuming you did is a bad thing till you said you did you have not when giving support.

But I’m not going to bother helping past this as obv you don’t want help as your not going to bother reading and claim that those helping you are lieing to you. When even your own evidence shows i am not. Every single thing I listed was in that support guide and the quote you linked.

[Asmodeus]

Originally posted by amordron:

Love how you claim nothing I said is in there when everything I said was directly quoted from there and even the quote you posted lists all of it do read.

Yes updating your gpu drivers are common sense but you never said you did. Assuming you did is a bad thing till you said you did you have not when giving support.

But I’m not going to bother helping past this as obv you don’t want help as your not going to bother reading and claim that those helping you are lieing to you. When even your own evidence shows i am not. Every single thing I listed was in that support guide and the quote you linked.

really? i love how you still believe that, when even a quick CTRL+F search shows they NEVER mentioned ".net framework" for example
2-they never mentioned quick fixes for CTD on scout screen
3- the "Disable Steam in-game overlay;" was used for "GAME REFUSING TO LAUNCH" steps
HOWEVER, it is always disabled in my case, only a few people run it like that anyway...
4- same thing for directx, it's mentioned under game refusing to launch, which is AGAIN not my issue
AND even then latest directX version is from "May 19, 2019" with version being 12 10.00.18362 which is what I HAVE
5- game validation is again COMMON SENSE
6- what you're mentioning is basic common things to check for any gamer who has touched a PC for over a year

i have no idea what kind of people you've been dealing with so far, but i guess the quality is subpar...

[amordron]

Originally posted by Asmodeus:

Originally posted by amordron:

Love how you claim nothing I said is in there when everything I said was directly quoted from there and even the quote you posted lists all of it do read.

Yes updating your gpu drivers are common sense but you never said you did. Assuming you did is a bad thing till you said you did you have not when giving support.

But I’m not going to bother helping past this as obv you don’t want help as your not going to bother reading and claim that those helping you are lieing to you. When even your own evidence shows i am not. Every single thing I listed was in that support guide and the quote you linked.

really? i love how you still believe that, when even a quick CTRL+F search shows they NEVER mentioned ".net framework" for example
2-they never mentioned quick fixes for CTD on scout screen
3- the "Disable Steam in-game overlay;" was used for "GAME REFUSING TO LAUNCH" steps
HOWEVER, it is always disabled in my case, only a few people run it like that anyway...
4- same thing for directx, it's mentioned under game refusing to launch, which is AGAIN not my issue
AND even then latest directX version is from "May 19, 2019" with version being 12 10.00.18362 which is what I HAVE
5- game validation is again COMMON SENSE
6- what you're mentioning is basic common things to check for any gamer who has touched a PC for over a year

i have no idea what kind of people you've been dealing with so far, but i guess the quality is subpar...

Update your DirectX and Microsoft Visual C++ Redistributable Package;

When your updating your c plus plus package your .net is at the same time so yes is mentioned but do keep making an ass of yourself as said everything I mentioned was taken directly of there and made sure to be on there pre posting.

In my first post told you outright to do everything in the launch help as they are the common issues. So it being in the launch area makes it relevant.

I assume nothing till you say you did it this is common practice in tech support. As till you know they did something that vary wel can be the issue to the point I have been asked by tech support for comps basicly every time I call is x plunged in and is there power to that outlet. The most basic issues are commonly the case that’s why they are the basic first steps.

This is the reason won’t help you. Would rather argue and call people liers than give the info needed to help you.

You are the type that should have broken games and not get to enjoy yourselve.

[Asmodeus]

Originally posted by amordron:

Originally posted by Asmodeus:

really? i love how you still believe that, when even a quick CTRL+F search shows they NEVER mentioned ".net framework" for example
2-they never mentioned quick fixes for CTD on scout screen
3- the "Disable Steam in-game overlay;" was used for "GAME REFUSING TO LAUNCH" steps
HOWEVER, it is always disabled in my case, only a few people run it like that anyway...
4- same thing for directx, it's mentioned under game refusing to launch, which is AGAIN not my issue
AND even then latest directX version is from "May 19, 2019" with version being 12 10.00.18362 which is what I HAVE
5- game validation is again COMMON SENSE
6- what you're mentioning is basic common things to check for any gamer who has touched a PC for over a year

i have no idea what kind of people you've been dealing with so far, but i guess the quality is subpar...

Update your DirectX and Microsoft Visual C++ Redistributable Package;

When your updating your c plus plus package your .net is at the same time so yes is mentioned but do keep making an ass of yourself as said everything I mentioned was taken directly of there and made sure to be on there pre posting.

In my first post told you outright to do everything in the launch help as they are the common issues. So it being in the launch area makes it relevant.

I assume nothing till you say you did it this is common practice in tech support. As till you know they did something that vary wel can be the issue to the point I have been asked by tech support for comps basicly every time I call is x plunged in and is there power to that outlet. The most basic issues are commonly the case that’s why they are the basic first steps.

This is the reason won’t help you. Would rather argue and call people liers than give the info needed to help you.

You are the type that should have broken games and not get to enjoy yourselve.

i am the type of person who can literally mod a bug ridden mess like skyrim with over 1000 mods and still make it work.. yet this game is just broken and no amount of tampering fixes it.. It may or may not work for random people, but this does not mean that it's not broken..
i have literally had 0 issues with any other game even ubisoft and bethesda who are notorious for bug ridden messes, yet this game when it works it's really awesome, but then when it starts acting like ♥♥♥♥, you can't do much for it and hope the devs will do something about it..

also, you should have understood from my replies that im not your average everyday user, i have made it clear on multiple posts that i keep my basic stuff up to date but you just wanted to argue..

and regarding the c++ package, sure fair point i'll give you that, but i already told you it's been updated way before i even picked up the game again...

[Druss]

what an absolute marathon just to fix a game. not many times have i bothered to go through all that hassle to fix a bloody game and the kicker is that none of those solutions work. long story short its not my ♥♥♥♥♥♥♥ job to fix the game when ive paid good money for it. the sad part is a friend recommended using a pirated version and it works fine!!! how bad is that. if the dev's cant fix issues with their game but pirates can then they don't deserve my money

[Asmodeus]

Originally posted by Druss:

what an absolute marathon just to fix a game. not many times have i bothered to go through all that hassle to fix a bloody game and the kicker is that none of those solutions work. long story short its not my ♥♥♥♥♥♥♥ job to fix the game when ive paid good money for it. the sad part is a friend recommended using a pirated version and it works fine!!! how bad is that. if the dev's cant fix issues with their game but pirates can then they don't deserve my money

IKR!!! their game is just broken

in my case i had to lower shadows from ultra to High, for some reason shadows are causing crashes all over the place.. test that and let me know

[FuB]

Originally posted by amordron:

Originally posted by Asmodeus:

really? i love how you still believe that, when even a quick CTRL+F search shows they NEVER mentioned ".net framework" for example
2-they never mentioned quick fixes for CTD on scout screen
3- the "Disable Steam in-game overlay;" was used for "GAME REFUSING TO LAUNCH" steps
HOWEVER, it is always disabled in my case, only a few people run it like that anyway...
4- same thing for directx, it's mentioned under game refusing to launch, which is AGAIN not my issue
AND even then latest directX version is from "May 19, 2019" with version being 12 10.00.18362 which is what I HAVE
5- game validation is again COMMON SENSE
6- what you're mentioning is basic common things to check for any gamer who has touched a PC for over a year

i have no idea what kind of people you've been dealing with so far, but i guess the quality is subpar...

Update your DirectX and Microsoft Visual C++ Redistributable Package;

When your updating your c plus plus package your .net is at the same time so yes is mentioned but do keep making an ass of yourself as said everything I mentioned was taken directly of there and made sure to be on there pre posting.

In my first post told you outright to do everything in the launch help as they are the common issues. So it being in the launch area makes it relevant.

I assume nothing till you say you did it this is common practice in tech support. As till you know they did something that vary wel can be the issue to the point I have been asked by tech support for comps basicly every time I call is x plunged in and is there power to that outlet. The most basic issues are commonly the case that’s why they are the basic first steps.

This is the reason won’t help you. Would rather argue and call people liers than give the info needed to help you.

You are the type that should have broken games and not get to enjoy yourselve.

So far you have been nothing but unhelpful. Why are you even here? Just to troll?

As for OP, struggling with the exact same problem, been trying the same solutions line by line so far nothing. Like Drus also said, I'm not paying X amount of dollar to fix someone else's game here, very disappointing.

[Asmodeus]

Originally posted by FuB:

Originally posted by amordron:

Update your DirectX and Microsoft Visual C++ Redistributable Package;

When your updating your c plus plus package your .net is at the same time so yes is mentioned but do keep making an ass of yourself as said everything I mentioned was taken directly of there and made sure to be on there pre posting.

In my first post told you outright to do everything in the launch help as they are the common issues. So it being in the launch area makes it relevant.

I assume nothing till you say you did it this is common practice in tech support. As till you know they did something that vary wel can be the issue to the point I have been asked by tech support for comps basicly every time I call is x plunged in and is there power to that outlet. The most basic issues are commonly the case that’s why they are the basic first steps.

This is the reason won’t help you. Would rather argue and call people liers than give the info needed to help you.

You are the type that should have broken games and not get to enjoy yourselve.

So far you have been nothing but unhelpful. Why are you even here? Just to troll?

As for OP, struggling with the exact same problem, been trying the same solutions line by line so far nothing. Like Drus also said, I'm not paying X amount of dollar to fix someone else's game here, very disappointing.

i know, even after the shadows fix it started reappearing after a while.. i mean im not wasting more time on it anymore.. there are so many better games out there so i've already moved on