Free Access: For Players who Purchased Starsiege Deadzone DLC

[Doppleganger]

Hello,

If you made a DLC purchase in Starsiege Deadzone, you should have automatically received a free copy of Deadzone Rogue in your library when early access launched on the 29th. This was set up with Steam, by linking the SSDZ DLC products to enable direct access to the Deadzone Rogue game. This approach seems to have worked for most players, but there are some who it didn't work for (about 20-30 players we've found so far), and if that's you we want to help ASAP.

Here's a quick guide for how we can help you get access to Deadzone Rogue, if the automatic approach did not work for you.

Fast self-service route (this has worked for some players, and is pretty easy to try):
1) If you still have the Deadzone Rogue demo, make sure it's deleted from your library
2) Restart your Steam client
3) Check your library to see if 'Deadzone: Rogue' has now appeared

If that doesn't work, here's how we can help:
1) Join the discord (discord.gg/deadzonerogue)
2) Open a ticket in the #tickets-help channel, selecting 'other'
3) Let us know your transaction ID for the Starsiege Deadzone purchase
4) We'll send you a key directly to start playing the game as soon as possible

We are committed to giving anyone who made a purchase in SSDZ a free game key. To everyone who had a bad experience with us in the past, we apologize. But we're going to do our absolute best to make sure that you get free access to this game, and if you follow these steps that should be the fastest and easiest way to make it happen.

Thanks!
Prophecy Team

Please note: This thread is locked since we can't handle comments on Steam forums very efficiently, but if you run into issues or have questions, please reach out to us through the Discord ticketing system mentioned above. We'll be sure to reply as soon as we can!

We'll also contact Steam to try to understand more about why the process did not work for all players, and if they have a recommended solution.