Game unplayable, Black Screen

[Shawvs]

I just bought this game and can't get it to run right.
When I open it, the CD pops up and says that I will need to enter it once the game opens, but it never asks me for it.

The opening cutscene runs fine, however once it gets to where I need to enter my name/customize my character, the whole screen is really dark, and I can't see anything. The outlines of things are there, but it all looks like shadows.

Does anyone know how to fix this or is it a lost cause?

[Hannabelle]

I have the same problem ://

[vroonie]

I'm having this exact same issue.

[Lunatia]

I was having this issue, I found that the game was defaulting to the integrated graphics card and switching it to my GPU fixed it.

To do this go to Settings>System>Display>Graphics, then find Disney Princess : Enchanted Journey and select whatever option uses the GPU
If the game doesn't appear automatically go to add an app and go into .../steamapps/common/Disney's Princess Enchanted Journey and select play.exe

Hopefully this works for y'all

[Shawvs]

Originally posted by MooMan:

I was having this issue, I found that the game was defaulting to the integrated graphics card and switching it to my GPU fixed it.

To do this go to Settings>System>Display>Graphics, then find Disney Princess : Enchanted Journey and select whatever option uses the GPU
If the game doesn't appear automatically go to add an app and go into .../steamapps/common/Disney's Princess Enchanted Journey and select play.exe

Hopefully this works for y'all

This didn't seem to work for me :(
Thank you for the tip though!
Do you have any idea what else might be the problem?

[Kiera]

Originally posted by leeDle_Lee:

I just bought this game and can't get it to run right.
When I open it, the CD pops up and says that I will need to enter it once the game opens, but it never asks me for it.

The opening cutscene runs fine, however once it gets to where I need to enter my name/customize my character, the whole screen is really dark, and I can't see anything. The outlines of things are there, but it all looks like shadows.

Does anyone know how to fix this or is it a lost cause?

THIS IS EXACTLY WHATS HAPPENING TO ME OMG

[Shawvs]

@cheeweechamp5
if you find a solution, lmk lol

[Starscreams #1 fan and hater]

Originally posted by leeDle_Lee:

@cheeweechamp5
if you find a solution, lmk lol

okay so in grahphic settinsg after adding app like MooMan said, just switch to another Gpu, it did the same to me and now it works (i have 2 gpus but my NIVADA one worked.

[Starscreams #1 fan and hater]

Originally posted by MooMan:

I was having this issue, I found that the game was defaulting to the integrated graphics card and switching it to my GPU fixed it.

To do this go to Settings>System>Display>Graphics, then find Disney Princess : Enchanted Journey and select whatever option uses the GPU
If the game doesn't appear automatically go to add an app and go into .../steamapps/common/Disney's Princess Enchanted Journey and select play.exe

Hopefully this works for y'all

THANK YOU SO MUCH IM CRYING

[-L7- themaniacboy]

I found another solution for people with a single GPU.
A workaround for this problem is by using Mesa to convert OpenGL to Vulkan and it works great so far. My guess is that the OpenGL drivers from AMD are missing some extensions (suprise) which causes the black screen/black textures. Download this: https://github.com/pal1000/mesa-dist-win/releases/download/23.1.5/mesa3d-23.1.5-release-msvc.7z and unpack it somewhere in a folder. DO NOT DELETE IT AFTER FINISHING.

First step is to open the perappdeploy.cmd file.
Copy the location of your game folder into the commandline and press ENTER.
Then write "play.exe" (without quotation marks) and press ENTER.
Press Y and ENTER when asked about OpenGL desktop driver.
Press N and ENTER when asked OpenGL ES support.
Press N and ENTER when asked about off-screen rendering.
Press N and ENTER when asked about graw library.
Press Y and ENTER when asked about More Mesa Deployment.

That's it! The game is working fine now!

PS
Don't forget to install the widescreen patch if you wish to play it in higher resolutions.

Edit:
For future reference, I also published a guide to make it easier to find the solution for newcomers. https://steamcommunity.com/sharedfiles/filedetails/?id=3023368733