can't start

[evgeniy_2010]

I played the game earlier, I have over 300 hours of play. Today I installed it again and tried to play. I have small black Steam window about pre game instal for a moment, and then just nothing

[LiL bEE]

same thing, dont know whats the problem.

[GetToDeChoppa]

Try checking Ubisoft Connect and make sure its updated to the latest version.

Might & Magic Heroes 7 is launching normally for me. The game has not been updated recently, so that is not the issue, so I would think you may have an outdated version of Connect.

[evgeniy_2010]

I check Ubisoft Connect and had an error I did not remember what, so removed both MMH7 and UC and install the game once more. Now upon my try to start I get error 'Unable Uplay PC. Please reinstall Uplay PC. What the hell this Uplay is?

[evgeniy_2010]

Ok, I found this Uplay, I can run it and this Uplay ask me to log in. But I can not run Ubisoft, I get 'Windows need UbisoftConnect.exe' and proposal to find the file upon my try. Well will try to reinstall this UbisoftConnect later

[GetToDeChoppa]

Първоначално публикувано от evgeniy_2010:

Ok, I found this Uplay, I can run it and this Uplay ask me to log in. But I can not run Ubisoft, I get 'Windows need UbisoftConnect.exe' and proposal to find the file upon my try. Well will try to reinstall this UbisoftConnect later

Ok, thats your problem.

Uplay is the old launcher, its not in use anymore.

Uninstall Uplay.
Download Ubisoft Connect from the Ubisoft website.
Launch Connect and log into Connect with your Ubisoft ID. After that you should see Heroes 7 in your games list.
You can then launch Heroes 7 from Steam or Connect.

[evgeniy_2010]

Did it but still can't play. Now I get error that point of entry into DiscardVirtualMemory procedure was not found in DLL KERNEL32.dll libruary

[GetToDeChoppa]

Първоначално публикувано от evgeniy_2010:

Did it but still can't play. Now I get error that point of entry into DiscardVirtualMemory procedure was not found in DLL KERNEL32.dll libruary

That is an internal Windows error, I do not believe it has anything to do with the game.

In simple term, the Kernel32.dll errors are caused by a conflict between one or more programs trying to access the memory protected area occupied by kernel32.dll. This error can be caused by a specific program, multiple files or programs. The reasons for the error are various. Here are some of the causes of the error, but not all.

Windows temporary files are damaged
Loaded corrupted or incorrect version of the kernel32.dll file
The registry file is damaged
Computer hardware problem (CPU overheating, overlocking .etc)
Corrupted hardware drivers
The driver is not installed correctly
Your device has infected with a virus
Insufficient disk space

[AyCe]

The problem is us having Windows 7 and Ubisoft quietly dropping support, even though they continue to advertise their games as supporting Windows 7.

[jockeril]

Първоначално публикувано от AyCe:

The problem is us having Windows 7 and Ubisoft quietly dropping support, even though they continue to advertise their games as supporting Windows 7.

I think that's it as well - same issue, windows 7 x64 (home premium)

[jockeril]

Първоначално публикувано от AyCe:

The problem is us having Windows 7 and Ubisoft quietly dropping support, even though they continue to advertise their games as supporting Windows 7.

yes that's true. there is a Reddit post (https://www.reddit.com/r/windows7/comments/13uqklx/ubisoft_connect_uplay_upcexe_entry_point/) that talks about this and also provides explanations on how to bypass the issues with installing an older version of the launcher (which I checked with VirusTotal and confirmed it's legitimate and not a virus or trojan - which you should always do before running does). then you need to make some modifications to a folder and a version.txt file in the launcher folder and it works until the next time they will update the launcher - works fine for me - current ubisoft connect version is 10894

[AyCe]

What I do is install ubisoft-connect-140-0-10852.exe that I downloaded from some archival website each time Ubisoft Connect has updated itself and made itself unuseable. You just have to remember to disconnect the internet each time you do that until it asks you to Try Again, because otherwise it will update on launch. Annoying.

[Vorshin]

well i am on windows 10. I have this game in my library, but its under Inactive Games header. When i click it says You no longer have access to this game. Why not check the store to pursue your adventures.

From this i take it that it is no longer playable period and has been discontinued?

[GrumpyDad]

And now it's inactive like The Crew....

[SouNe]

Bought new computer. Windows 11 and the damn game wont start at all. Connects into ubisoft. The icon of the game splash picture comes on and then nothing. Never buying anything Ubisoft ever again. Telling my kids and for them to tell my grandkids whenever they are born to do the same. LOL

[Ubi-Keo]

Първоначално публикувано от SouNe:

Bought new computer. Windows 11 and the damn game wont start at all. Connects into ubisoft. The icon of the game splash picture comes on and then nothing. Never buying anything Ubisoft ever again. Telling my kids and for them to tell my grandkids whenever they are born to do the same. LOL

Hi,

I'm sorry to hear you are experiencing this issue.

Could you take a look at the PC troubleshooting in the link below and go through any of the steps you may not have tried, then try again:

https://ubi.li/x17TX

However, if the issue persists I would recommend trying each of the following:

- Ensure your game is running on a dedicated GPU rather than an integrated GPU - https://ubi.li/q0hCX
- Clear Ubisoft Connect cache - https://ubi.li/uNKwr
- Add the game to the white list of your anti virus software
- Launch the game in Windows compatibility mode if you are using Windows 11 - https://ubi.li/h0VCZ
- Perform a SFC scan - https://ubi.li/gCxN0 (Win 10 & Below) https://ubi.li/OYBuj (Windows 10 & 11)
- Unplug non-essential peripherals (extra monitors, controllers, VR equipment, etc.)
- Reinstall the support software - https://ubi.li/s9Zj3
- Uninstall the game and Ubisoft Connect, then reinstall them on the same drive as your OS - https://ubi.li/cf8hs

- Ubisoft Support