Game wont start.

[Kotli]

Brought the game it wont start because it thinks Uplay is not installed despite Uplay being installed and other Uplay games running fine via Uplay. I even uninstalled and reinstalled Uplay.

So i have no choice but to refund the game.

[Heart]

Is it the Uplay version of the game? That wont be available until tomorrow. You can play the Steam version now, so if it's the Steam version. We can work out what is going wrong.

[Snow]

I have the same problem. How do you know if it is the uplay version or steam version and how do I get the steam version instead that works?

[Heart]

You know if it's the Uplay version or Steam version depending on what platform you bought the addon on..If you bought it through the Steam store, in theory, it's working.
I believe there is a chance that if you own a vanilla Uplay version of the game, but a Steam version of the Addon it might not play. However, if that is the case, it will work tomorrow when the Uplay version is activated.

If you're experiencing something completely different, like you only ever bought the game on Steam. I will need more info.

[Cablenexus]

HELP !!!
I own the pre order Homm VII version on Uplay. I was able to play it normally.

I just bought the DLC on Steam. When I start the DLC the Uplay pops up and ask for my activation key. Steam doesn't give me one.

I thought to refund the game on Steam and to buy in the Uplay shop. DLC is not available in the Uplay shop.

So I decided to buy the original Deluxe version on Steam. Now I have Steam Deluxe, Pre order Uplay Deluxe, the DLC and I can't play any of them anymore because they keep asking activation codes for both my games.

You ask me to contact support but I'm refered to the Dutch website of Ubisoft and support is horrible there and take 8 weeks at least.

Sorry but what can I do to play the game???? Can someone contact me by Steam? Can you provide Uplay keys for the Steam products I own and vice versa? I start crazy of this now.

[Snow]

I only bought the 50% of version of the game on steam yesterday. Don't know of any previous version and I don't think I have the addon. I still get the uplay error message.

[Metamortis]

I, just bought the game throught Steam and I can't even download the game. No problem with my internet, the game stopped downloading at 4%...
Thx for help

[Snow]

Actually I checked again now and it says I do have a deluxe DLC uplay activation version in addons. But I bought it on steam and it didn't say anything about any other version on steam. It was the only version available yesterday.

[UbiMoshi]

Hi Metamortis, please contact our Support Team https://support.ubi.com so we can take a look at this for you. Thanks

[Snow]

Wait, having searched a bit more I must ask because this is seriously to ♥♥♥♥♥♥ up to believe. Something titled Heroes of Might and Magic 7 - Deluxe isn't actually the game but a on the side DLC that requires you to own the game Heroes of Might and Magic 7 - Full Version to play? Usually steam will inform if you try to download a DLC without owning the game but didn't in this case so I'd like to ask if I have misunderstood before I refund this.

[UbiMoshi]

Hi Snow, the Deluxe version is the full game.

Trial by Fire is a standalone addon, meaning you don't need the main game in order to play. Kind Regards

[Cablenexus]

Tried all steps. Verified cache, uninstalled Uplay, uninstalled every Uplay game. Re installed Uplay from the site. Install Deluxe version and Trial on Steam. Close Uplay. Start games via Steam. Steam opens Uplay. See the game intro screen pop up and after a second it shows me the "activate key" screen. Can't play anything.

[Snow]

Originally posted by Ubimoshi:

Hi Snow, the Deluxe version is the full game.

Trial by Fire is a standalone addon, meaning you don't need the main game in order to play. Kind Regards

Thank you.

So how do I get this game to start without getting a error message that Uplay isn't working?

[Lita]

I bought the game 50% off today and installed the Uplay and upon launching the game from steam Uplay wants an activation-key but i can not find it.
(And "right-click library and choose show cd-key is not the answer because i do not have any such alternative in the menu)

Help!

[UbiMoshi]

Hi Lita, please ensure that you have the latest Uplay client https://uplay.ubi.com

If this persists, please contact our Support Team https://support.ubi.com

Thanks

[ThePlagueFather]

Have the same issue!

Bought the game this morning via Steam. Downloaded it and tried to start it.
Then it starts Uplay and Uplay demands a CD-key.
I haven't been provided a CD-key!
I have the addon " Might & Magic Heroes VII - Deluxe - Uplay Activation (WW) (DLC)
I've tried all supplied suggestions of fixing the problem.
I have:
Verified game cache.
Restarted PC and Steam.
Tried to right-click the game and click "CD-key..." but there is no such option.
Redownloaded and reinstalled entire game.
Download latest version of Uplay from uplay website.

But it still pops up and asks for my CD-key.

Only solution still left is a C: format :P

Mailed the customer service now though and hopefully they can help.