Can't Launch the game.

[Depth Stalker]

for the past few months now I am not able to launch it. It comes up to the black screen and white letters and then it freezes, little blue rotating cursor annnnnd boom. Not responding. I've read up how to fix it and I have to do something to a file that i cannot find anyways. I really enjoy this game, and went to download it again on my new pc after a good year from playing it last. I've tried installing it on different drives, m.2, messing with directx, windowed, full screen launches, etc. I don't get it.

[jmsand1]

Do you have an up-to-date installation of Ubisoft launcher?

[Ubi-Borealis]

Hello there Depth Stalker!

I'm sorry to hear that you're having trouble launching Might & Magic Heroes VII. Thanks for taking the time to share your report with us, and for letting us know what troubleshooting steps you've already tried.

jmsand1 makes a great suggestion! When installing older Ubisoft titles, the Ubisoft Connect client provided might be out of date. I'd recommend ensuring that you have the most up-to-date version of Ubisoft Connect installed on your PC.[www.ubisoft.com]

I would also suggest trying the other troubleshooting steps shared on this basic PC troubleshooting guide.[www.ubisoft.com] In particular, I'd recommend that you disable any background applications[www.ubisoft.com], as these can conflict with game files and cause technical issues.

If you're still having trouble launching the game after trying these steps, please don't hesitate to share an update with us within this thread so we can investigate further.

Thanks,

- Ubisoft Support

[Depth Stalker]

Honestly, Thank you for reaching out. It means a lot to see you guys coming here personally to help. jmsand1 said to have an up-to-date Ubisoft launcher and I do. Now I have been back and fourth with some people on Ubisoft support on whats going on and they seem to not have an idea whats going on.

I have looked though MSINFO to see whats happening to crashes, I've fully uninstalled and reinstalled to different drives, I've uploaded my DxDiag file to them as well. Nothing. I've reinstalled Ubisoft, I've uninstalled any Workshop related content and even the two dlc in my folders. I've gone into the engine to stop it from running in full screen/borderless window from true to false. The troubleshooting page as well on Ubisoft i went down the list doing all the options and it still proceeds to fail. Went even into the properties to have it admin access and ugh I'm mentally and physically wiped. This is by far one of my favorite games. Yeah when it was working multiplayer was a little rough with crashes or having it where it freezes on turns. But man. I wish this game was updated more. I CRAVE to play this game so much. I had issues with it but I could at least play it!! <3

Saw some threads on how you have to Disable SMT Mode in BIOS because of the High core count from my AMD Ryzen 5950x. I don't want to disable it just to run a game, seems silly to spend that money and wait that long for an item to increase the power of my computer to have to disable the SMT on it. So maybe you guys could look into it and see if that's it? I guess i could disable it to try it but eh. I have PTSD from going into my BIOS because it locked me out of my PC from one miss click LOL. Anyways I've just about tired myself out by doing everything in my power just to run this beauty.

Please, Help me. Please. I just want to return to this amazing game. Hope one day you guys make another one. The Improvements alone from dating back to the goodies from Heros M&M 3 to 7 is insane. just wish it was a game that kept growing and updating. and the fact you could do the same turns with your time simultaneously with your team was SOOOO nice. It was probably the hardest part playing 3 with friends because the time it took XD anyways enough of my rambling.

Get back to me when you can!
Thanks.

[76561199207007716]

Originally posted by Depth Stalker:

Honestly, Thank you for reaching out. It means a lot to see you guys coming here personally to help. jmsand1 said to have an up-to-date Ubisoft launcher and I do. Now I have been back and fourth with some people on Ubisoft support on whats going on and they seem to not have an idea whats going on.

I have looked though MSINFO to see whats happening to crashes, I've fully uninstalled and reinstalled to different drives, I've uploaded my DxDiag file to them as well. Nothing. I've reinstalled Ubisoft, I've uninstalled any Workshop related content and even the two dlc in my folders. I've gone into the engine to stop it from running in full screen/borderless window from true to false. The troubleshooting page as well on Ubisoft i went down the list doing all the options and it still proceeds to fail. Went even into the properties to have it admin access and ugh I'm mentally and physically wiped. This is by far one of my favorite games. Yeah when it was working multiplayer was a little rough with crashes or having it where it freezes on turns. But man. I wish this game was updated more. I CRAVE to play this game so much. I had issues with it but I could at least play it!! <3

Saw some threads on how you have to Disable SMT Mode in BIOS because of the High core count from my AMD Ryzen 5950x. I don't want to disable it just to run a game, seems silly to spend that money and wait that long for an item to increase the power of my computer to have to disable the SMT on it. So maybe you guys could look into it and see if that's it? I guess i could disable it to try it but eh. I have PTSD from going into my BIOS because it locked me out of my PC from one miss click LOL. Anyways I've just about tired myself out by doing everything in my power just to run this beauty.

Please, Help me. Please. I just want to return to this amazing game. Hope one day you guys make another one. The Improvements alone from dating back to the goodies from Heros M&M 3 to 7 is insane. just wish it was a game that kept growing and updating. and the fact you could do the same turns with your time simultaneously with your team was SOOOO nice. It was probably the hardest part playing 3 with friends because the time it took XD anyways enough of my rambling.

Get back to me when you can!
Thanks.

Hey there Depth Stalker, thank you for taking the time to get back in touch and for sharing those additional details.

I appreciate you letting us know that you are passionate about the game and that you really enjoy it, that's great news! We will thoroughly investigate the problem. I understand you have mentioned that you created a case and submitted some files for our specialists but it does not seem to be going anywhere. Let me assure you that our specialists will continue further and investigate it, I would recommend that continue with that case, as we are limited with our investigation tools while using Steam.

Regarding the BIOS changes, I recommend that you do not proceed with any unauthorized changes. As you understand, modifying the BIOS could cause issues with the PC if not done correctly. If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

-Ubisoft Support

[Depth Stalker]

It's Literally one of my favorite games, the amount of play time i have with Heroes Might & Magic 3 is insane. I grew up playing that at my cousins and playing it more at my best friends house for time to come. Playing hot seat and everything. Ended up buying it again on steam a few years back to play with some friends. And ended up buying M&M 7. Didn't play it too much, most of the time we all didn't have time to play or we had different interests in games at the time!

Here I am trying to figure out how to fix it, but I'm thinking that it might be an issue with BIOS and with the new CPU's or something. Maybe an update roll out would be good to adjust launch issues and maybe some bugs/crashes. One day I hope to play again.

I also submitted a response on the support email and I have not heard back yet ever since I said it might not be on my end and could have something to do with Bios, considering there's a few posts online. But agreed to what you said earlier. I do not want to touch things in Bios just to play one game, that could be resolved by updating the game. Hopefully all ends well.

[jonnin]

high core count isn't a problem, I don't think. I have 20 and its fine.

[Depth Stalker]

Originally posted by jonnin:

high core count isn't a problem, I don't think. I have 20 and its fine.

From posts online some said to turn off SMT. Do you have one of the new 5900 series? I literally have 0 idea on what to do. and Ubisoft doesn't either. I'm just screwed. I've done every trouble shoot, I've given all information I've could. one of the worst feelings at this point. Hopefully they can see whats going on. or maybe get a nice update out or something.

[jonnin]

You can try it. I have an I9, not amd. If its an AMD only thing, fine, but its not too many cores. I have seen a few games with too many core issues; I had one that I have to go into task manager and give it 8 to make it work.

[Depth Stalker]

How do you limit how much it uses using task manager?

[76561198868205544]

Originally posted by Depth Stalker:

How do you limit how much it uses using task manager?

Thank you for your reply. Could you let us know your system specs please?

- Ubisoft Support

[Depth Stalker]

OS - Windows 10
MB - ROG Crosshair VIII HERO
GPU - NVIDIA GTX 1070 Ti
CPU - AMD Ryzen 9 5950X
RAM - 32GB DDR4
DirectX Version - 12
Power Supply - EVGA 1000 G3
Current Display - DELL 2560 x 1440 (144Hz)

[Depth Stalker]

Also I figured out how to limit the amount of cores used, but any time I make change to the program it doesn't save and I cant really change anything because it takes too long to make changes in task manager considering it launches the game and then it gives me (not responding) after the seizure warning. I have made it to the M&M animated icon/words and some of the sound effects but still just gives me (not responding).

Edit: I can play Heroes M&M 3 just fine :( but not 7. GRRRR

[76561198868205544]

Originally posted by Depth Stalker:

Also I figured out how to limit the amount of cores used, but any time I make change to the program it doesn't save and I cant really change anything because it takes too long to make changes in task manager considering it launches the game and then it gives me (not responding) after the seizure warning. I have made it to the M&M animated icon/words and some of the sound effects but still just gives me (not responding).

Edit: I can play Heroes M&M 3 just fine :( but not 7. GRRRR

Thank you for your reply and letting us know your system specs.

Could you try launching the game and making the changes in Windows safe mode with networking?

{LINK REMOVED}https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

If this does not work please let us know.

Thank you.

- Ubisoft Support

[Depth Stalker]

After doing the safe start up (general) The game would only open to the small window of the picture of M&M 7 and will just stop. Did that a few times and went ok. Restarted PC in safe mode under networking. Proceeded to do the same thing. Was kinda at a loss. THEN i restarted my PC as normal, taking off safe mode. Double clicked the game and it literally loaded... Not only allowed me to get on. BUT it was super fast. I really have. no. idea. how. it. is. working. But I am head over heels excited. I have been playing non stop for the past 3 hours afraid I wont be able to launch it again!!! LOL I'm actually nervous to shut the game down when I dont want to play.

[VegaFPV]

I am getting the Black screen, too. Updated Ubi Launcher. I have an AMD 5950x CPU and a 6900XT. It's not a hardware issue... All other programs are closed besides Steam. Black Screen and then unresponsive.