Heroes VII launch issue

[dragonflight777]

I can't launch the game. It worked the first day, then stopped working. The Trial by Fire add on will play. Ubisoft support has been totally useless for 3 weeks now. Any suggestions would be helpful.

[Ɣɪ¢♰ɪɱƧ]

I get that with every new installation.

First, make sure you're running full compatibility mode even if it worked before without it.
If you had it on then you'll have to look for the file "comdlg32.dll" on your OS instalation drive and then https://www.youtube.com/watch?v=3a8LaIME66M#t=16s

[dragonflight777]

How do I check compatibility mode?

[Ubi-Borealis]

Hello there dragonflight777!

I'm sorry to hear you're having trouble launching Heroes VII. Ɣɪ¢♰ɪɱƧ makes a great suggestion! If you haven't already, I'd recommend launching your game in compatibility mode[www.ubisoft.com]. This is helpful if you're encountering technical trouble in an older game you're trying to launch on a more modern operating system.

If you're still having trouble launching the game after trying in compatibility mode, would you be able to share what other troubleshooting steps you've tried? You've mentioned that you've already contacted the Ubisoft Support team, so it would be helpful to know what you've already tried so we don't repeat any steps.

Thanks,

- Ubisoft Support

[dragonflight777]

The TRIAL BY FIRE expansion will launch. The HEROES 3 HD game will launch, but the mail Heroes VII game will not. Ubisoft is a bunch of idiots. They keep asking me the same thing. The main game "did" launch for the first day or 2, but now it will not. I get an error message about not being able to authenticate something.

[76561199187542534]

Hi dragonflight777.

Thanks for confirming this for us. Sorry to hear you've been experiencing problems launching due to an authentication error.

We'd need to take a closer look at your account to be able to move forward here. We can see that you've had a support case open with us in the past that has since closed. Could you please open a new {LINK REMOVED} support case with us?

From here you can update your case with your issue by heading to your {LINK REMOVED} open cases.

If you have any issues accessing or updating this case, let us know here, and we'd be happy to advise.

- Ubisoft Support

[dragonflight777]

When I click on the SUPPORT CASE link it takes me to Ubi. These are the same idiots I've been dealing with for a month! They're obviously NOT going to fix it. Now, they even think I'm lying about the purchase, because they want a copy of the receipt. I sent it, but I guess it's a bit cropped, because I have 2 screens, so they think I'm lying about it.

[Ubi-WheelyDuck]

Originally posted by dragonflight777:

When I click on the SUPPORT CASE link it takes me to Ubi. These are the same idiots I've been dealing with for a month! They're obviously NOT going to fix it. Now, they even think I'm lying about the purchase, because they want a copy of the receipt. I sent it, but I guess it's a bit cropped, because I have 2 screens, so they think I'm lying about it.

Hey dragonflight777,

Thank you for taking the time to update us.

I can assure you that it is always our intention to help you in every way we can. We are not able to accept a cropped version of a proof of purchase, this is not from a lack of believing you but instead to follow our processes.

If you are able to provide the details requested in the case we will be happy to help further.

- Ubisoft Support

[dragonflight777]

You have everything you need, you just don't want to help, or you're too stupid. I will just remember to never use anything Associated with Ubisoft.

[76561198868205544]

Originally posted by dragonflight777:

You have everything you need, you just don't want to help, or you're too stupid. I will just remember to never use anything Associated with Ubisoft.

As advised we are unable to accept cropped versions of proof of purchase. We will be more than happy to help you further in your support case.

Thank you.

- Ubisoft Support