Spiel startet nicht

[thorbj]

Hallo,

ich habe einen AMD Ryzen 9 3950X, genug Speicher, alles vom Neuesten usw., warum startet Heroes VII nicht mehr? Habe das gesamte System neu installiert. Hatte Heroes VII bei Steam gekauft, aber bei Ubisoft muß man den Aktiverungsschlüssel erneut eingeben? Oder nicht? Und wenn ja, wo finde ich den? Von vor 5 Jahren habe ich leider keine Email mehr.
Beim Starten bleibt das Spiel an dem Epilepsie-Warnhinweis hängen.

[theGryphon]

I have the same CPU and the same problem. Game just won't start, which wasn't an issue with my previous CPU, 1800X. I just came here to see if there are any similar reports and the same problem with the same CPU is really weird.

What happens is the game goes to clack screen right after the initial warning screen, and the task manager shows "not responding"

I tried all the old suggestions with the compatibility settings but nothing worked. I don't play much games so I cannot say if this is the only game not working, but Heroes 5 is working.

[theGryphon]

Hello my German-speaking friend!
I found what's causing the problem and how to solve it but I don't know why it's a problem to begin with.
Simply put, the game cannot handle the number of threads (32) offered by the 3950X. I think it has to do with the Unreal engine, but I don't know exactly. The problem is resolved if you go to your BIOS and disable SMT (simultaneous multi threading). You can switch back after you play your game.
I tried to by-pass this by using process affinity settings but it didn't work.
I never heard any other game not starting with 3950X, so of course it had to be a Heroes game...


EDIT: If somebody reads this and they have a suggestion to solve the problem without disabling SMT, please do post... Thanks!

[theGryphon]

OK, I feel dumb now.
The problem is sure weird but an old trick surprisingly worked: Just put Uplay to offline mode!

[Kim Jong Un]

I have the same problem and literally nothing helped and of course going offline on Uplay didnt work too. I played H7 12 hours ago and then I have been launching it till now but still cant start the game. I dont really know what to do. Tried everything, browsed every site of help regarding H7.