Can't play the game :(

[Snow]

I'm on Windows 10 and every time I try to start up the game it crashes right away. Is this game unplayable on Windows 10?

[ezra]

I play on Windows 10. I'm not sure why you're having an issue.

[Harliquinne]

I havent been able to play either. I finally got it to work and then I stopped playing and now it wont play again. Im playing on Windows 10 as well.... I have already tried uninstall and reinstall it and I have also gone through compatibility modes as well.... as anyone managed to find a solution to this problem yet?

[Snow]

Originally posted by Harliquinne:

I havent been able to play either. I finally got it to work and then I stopped playing and now it wont play again. Im playing on Windows 10 as well.... I have already tried uninstall and reinstall it and I have also gone through compatibility modes as well.... as anyone managed to find a solution to this problem yet?

I've searched around online and haven't managed to find anything... It seems possible, if Cavemanbootycall can do it... (A sentence I never thought I would say)

[AzuloftheNorth]

I am on Windows 10 and it also doesn't work for me. I tried using the Combatibility troubleshooter, but no luck. I need to beat this game, someone help s.o.s.

[threerings]

Having the same problem. I don't have the Steam version, but am trying to play from disc. I've installed it in a bunch of different folders and used compatibility settings and can't get it to work. I'm emailing with Her Interactive tech support and they're not telling me anything new. :(

[Snow]

Originally posted by threerings:

Having the same problem. I don't have the Steam version, but am trying to play from disc. I've installed it in a bunch of different folders and used compatibility settings and can't get it to work. I'm emailing with Her Interactive tech support and they're not telling me anything new. :(

If they happen to tell you anything useful would you mind sharing it with us? I still can't get mine to work :/

[threerings]

Got several replies from Her Interactive but not helpful. They just asked me to try the same things over so I gave up.

[ashlyntoujours]

Are you trying to play from the disc or from Steam? I found that on Windows 8 and 10, I've had issues playing some of the older games off the disc and had to re-purchase them from Steam. They seem to work fine on Steam, but always have issues playing if it's off the disc.

[Snow]

I was playing it from steam. I don't know what changed, maybe some windows update tweeked it, but the other day I was all of a sudden able to play it. Did everything the same as before, it just happened to work this time. So if other people are having issues all the advice I can offer is keep tryng every once in a while.

[PrplGrl]

It's better to buy and play Nancy Drew games from steam. If you try playing them from a disc, you've got a very high chance of having incompatibility issues with your computer. I don't know how steam has done it, but they've somehow worked through these incompatibilty issues for all the Nancy Drew games (except the second one, Stay Tuned for Danger, for some reason), and have made them playable on steam. So if you want to be able to play any Nancy Drew games, get them on steam, the older Nancy Drew games like this one are very cheap, only $6.99 or $9.99 a piece ;)

[DieuwertjeSara]

I had this issue to and with me it was fixed by connecting headphones. My pc and monitor don't have speakers build in and it would not work without some audio product connected. As soon as I take out my wired speakers or my bluetooth headphones the game crashes. Hope it helps!

[Dirt Diver]

It's the monitor incompatibility. Newer, higher definition monitors won't play them, i have an older monitor and it plays them just fine. My newer one just crashes at the start.

[Dukester93]

I am taking someone else's suggestion and sharing as this worked for me:

"You have to find the .exe file where it is installed and go to its properties and click the compatibility tab and check the box to run in 640x480 mode. the resolution in these older games is too low for modern laptops and PC's" -Emintogames (Trying to give credit where it is due)

[zts08]

i managed to make it work
you need to change the default Documents folder
should be


%USERPROFILE%\Documents

you change it via registery

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

To work around this issue, follow these steps:

Right-click the Windows logo at the lower-left corner of the screen, and then click Run.

Type regedit.exe and press Enter. If User Account Control window pops up, click Yes.

In Registry Editor, browse to the following path:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

Refer to the following table to find the registry key for the folder that encounters this issue, and change it to the default value.

Folder


Registry key


Default value

Downloads


{374DE290-123F-4565-9164-39C4925E467B}


%USERPROFILE%\Downloads

Desktop


Desktop


%USERPROFILE%\Desktop

Favorites


Favorites


%USERPROFILE%\Favorites

Music


My Music


%USERPROFILE%\Music

Pictures


My Pictures


%USERPROFILE%\Pictures

Videos


My Video


%USERPROFILE%\Videos

Documents


Personal


%USERPROFILE%\Documents

Restart the Explorer.exe process to make the changes take effect. To do this, you can use either of the following steps:

Restart the process in Task Manager.

Sign out, and then sign in.

Restart the computer.

[.azteck.fit(X, y)]

Originally posted by zts08:

i managed to make it work
you need to change the default Documents folder
should be


%USERPROFILE%\Documents

you change it via registery

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

To work around this issue, follow these steps:

Right-click the Windows logo at the lower-left corner of the screen, and then click Run.

Type regedit.exe and press Enter. If User Account Control window pops up, click Yes.

In Registry Editor, browse to the following path:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

Refer to the following table to find the registry key for the folder that encounters this issue, and change it to the default value.

Folder


Registry key


Default value

Downloads


{374DE290-123F-4565-9164-39C4925E467B}


%USERPROFILE%\Downloads

Desktop


Desktop


%USERPROFILE%\Desktop

Favorites


Favorites


%USERPROFILE%\Favorites

Music


My Music


%USERPROFILE%\Music

Pictures


My Pictures


%USERPROFILE%\Pictures

Videos


My Video


%USERPROFILE%\Videos

Documents


Personal


%USERPROFILE%\Documents

Restart the Explorer.exe process to make the changes take effect. To do this, you can use either of the following steps:

Restart the process in Task Manager.

Sign out, and then sign in.

Restart the computer.

Sorry, but your guide is not reproducible, so it doesn't help anyone.