Account Linking Issues?

[amryan]

So yesterday the game forced me to use a Netmarble account to play at all after Steam purchase. I played for a decent while, had a great time, sweet! I went to play again today and suddenly it's not asking for a Netmarble account and has instead automatically created a new account via Steam, which obviously means my character data is gone. I can log into the Kingsroad forum and the Netmarble site via my Google account, but trying to link Steam reads an error saying I already have an account using Steam (the ID of which I can see in the options of the game as well).

So my questions are: Am I just screwed until the mobile release? Is anyone else having this issue? Any workarounds?

[fearratzer_TTV]

Im having the same issue and haven't found one

[amryan]

Yeah very frustrating. If not fixed, then I've lost hours of progress and can't access my early access benefits since they're considered two separate accounts now... hope we get a fix, a way to merge accounts during early access, or even just a login page when the game opens so we can choose which account to use smh.

[LilKizzle]

Yeah I'm giving this game til tomorrow to fix this issue before I refund.

[Neuralnet1984]

Just had this issue happen to me. I'm submitting a ticket and keeping my fingers crossed. I already paid extra on the first account.

[sargesls]

I got disconnected around the same time they said they would make an update. since then im unable to log back in, everytime i enter my netmarble id it says "invalid account".
so my question now is WHERE do you open a ticket?
i still can login on the netmarbe site like you, but the game is not listed there for me, i only see mobile games, even when i try to go from the "official" game of thrones kingsroad netmarble webpage to login and support i end up on a netmarble page that does not list game of thrones kingsroad
obviously i dont get far enough into the game app to report an issue from there :/

[Neuralnet1984]

Publicado originalmente por sargesls:

I got disconnected around the same time they said they would make an update. since then im unable to log back in, everytime i enter my netmarble id it says "invalid account".
so my question now is WHERE do you open a ticket?
i still can login on the netmarbe site like you, but the game is not listed there for me, i only see mobile games, even when i try to go from the "official" game of thrones kingsroad netmarble webpage to login and support i end up on a netmarble page that does not list game of thrones kingsroad
obviously i dont get far enough into the game app to report an issue from there :/

https://help.netmarble.com/en/game/got

What you wrote is exactly what happened to me. I hope they acknowledge and fix it.

[StavisIII]

same thing happened to me, it sucks. hopefully we get a fix, in now way do i restart this thing

[sargesls]

Publicado originalmente por Neuralnet1984:

Publicado originalmente por sargesls:

I got disconnected around the same time they said they would make an update. since then im unable to log back in, everytime i enter my netmarble id it says "invalid account".
so my question now is WHERE do you open a ticket?
i still can login on the netmarbe site like you, but the game is not listed there for me, i only see mobile games, even when i try to go from the "official" game of thrones kingsroad netmarble webpage to login and support i end up on a netmarble page that does not list game of thrones kingsroad
obviously i dont get far enough into the game app to report an issue from there :/

https://help.netmarble.com/en/game/got

What you wrote is exactly what happened to me. I hope they acknowledge and fix it.

thank you very much!

[Kurof]

Publicado originalmente por sargesls:

I got disconnected around the same time they said they would make an update. since then im unable to log back in, everytime i enter my netmarble id it says "invalid account".
so my question now is WHERE do you open a ticket?
i still can login on the netmarbe site like you, but the game is not listed there for me, i only see mobile games, even when i try to go from the "official" game of thrones kingsroad netmarble webpage to login and support i end up on a netmarble page that does not list game of thrones kingsroad
obviously i dont get far enough into the game app to report an issue from there :/

This just happened to me today. I can't even report it because it says on their reporting page that it's not working right now and to check back later.

[amahsein]

i play then i exit game when i come back i lost my character how i get it back ?

[amahsein]

i refund that ♥♥♥♥♥♥ game really back company

[amahsein]

why i cant refund the game money since the problem from them not me

[Neuralnet1984]

try submitting a ticket here: https://help.netmarble.com/en/game/got

I know Steam has a 2 hour limit for basic refund, I haven't tried yet because of not being able to play the other account. Did they give you an explanation?

[amahsein]

yes i yell them everything