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I don't understand how customers are asking for a product you haven't made...
Are you SURE you haven't created it?
Have you done any mixing? Double-check all of your strains.
If you made it, it should be on the list.
I don't know what else to say other than that it sounds like a bug.
You 100% have it listed for sale. Check your products page, it'll have a green outline
Valuable lesson hopefully learned.