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im cryin
It can take anywhere from a few hours to a few days. Be patient with them, since you put it in right away they should base the time on your ticket. That means that if the only way to resolve the situation is a refund, your chances are pretty good since you submitted the ticket within the 2 week limit of owning it.
Generational gap, sorry. I'm 40 years old and didn't know what that meant (it sounded like "REEEEE" to me basically, especially given the way you were flying off the handle with your initial post and the one right above mine where you used a slang I also didn't recognize and in fact looked up). Hence why I deleted that post and posted another instead, answering your question.