cashier bug

[HOI]

I am experiencing a bug in the game where customers are getting stuck at the cashier, making it difficult to proceed. The NPCs do not move properly, and this affects gameplay. Please check the attached screenshot for reference.

[azalieEvergrace]

same issue

[LorienRR]

Originally posted by HOI:

I am experiencing a bug in the game where customers are getting stuck at the cashier, making it difficult to proceed. The NPCs do not move properly, and this affects gameplay. Please check the attached screenshot for reference.

Hello, we are sorry for the trouble. Right not, we are working for a fix. In this meantime, you can use Bug Hammer. It's on the wall. You can use it on customers, it should work for now. Also, there is an issue about shop layout. Sometimes customers get stuck on corners etc. If you change your cash registers position, it might be a fix for now!

[azalieEvergrace]

Originally posted by LorienRR:

Originally posted by HOI:

I am experiencing a bug in the game where customers are getting stuck at the cashier, making it difficult to proceed. The NPCs do not move properly, and this affects gameplay. Please check the attached screenshot for reference.

Hello, we are sorry for the trouble. Right not, we are working for a fix. In this meantime, you can use Bug Hammer. It's on the wall. You can use it on customers, it should work for now. Also, there is an issue about shop layout. Sometimes customers get stuck on corners etc. If you change your cash registers position, it might be a fix for now!

i have tried using bug hammer on the customer and the cashiers/register. this does not help. ive had to close down the game and go back in however the issue just happens again. Have tried 3 times now. this makes the game unplayable.

[LorienRR]

Originally posted by azalieEvergrace:

Originally posted by LorienRR:

Hello, we are sorry for the trouble. Right not, we are working for a fix. In this meantime, you can use Bug Hammer. It's on the wall. You can use it on customers, it should work for now. Also, there is an issue about shop layout. Sometimes customers get stuck on corners etc. If you change your cash registers position, it might be a fix for now!

i have tried using bug hammer on the customer and the cashiers/register. this does not help. ive had to close down the game and go back in however the issue just happens again. Have tried 3 times now. this makes the game unplayable.

We are really sorry for the trouble, working on a fix right now. It will be available today!

[azalieEvergrace]

Originally posted by LorienRR:

Originally posted by azalieEvergrace:

i have tried using bug hammer on the customer and the cashiers/register. this does not help. ive had to close down the game and go back in however the issue just happens again. Have tried 3 times now. this makes the game unplayable.

We are really sorry for the trouble, working on a fix right now. It will be available today!

customers are still getting stuck even after the up date. I have used the hammer on the customers and cashiers but no luck. customers just stand in the corner and a few just spin around in circles

[LorienRR]

Originally posted by azalieEvergrace:

Originally posted by LorienRR:

We are really sorry for the trouble, working on a fix right now. It will be available today!

customers are still getting stuck even after the up date. I have used the hammer on the customers and cashiers but no luck. customers just stand in the corner and a few just spin around in circles

Hello, if its possible, would you join our discord and send us a player log & save file? So we can work on that.

[azalieEvergrace]

Originally posted by LorienRR:

Originally posted by azalieEvergrace:

customers are still getting stuck even after the up date. I have used the hammer on the customers and cashiers but no luck. customers just stand in the corner and a few just spin around in circles

Hello, if its possible, would you join our discord and send us a player log & save file? So we can work on that.

Hi, I dont have or use discord.....any alternative way i can send the info you need

[LorienRR]

Originally posted by azalieEvergrace:

Originally posted by LorienRR:

Hello, if its possible, would you join our discord and send us a player log & save file? So we can work on that.

Hi, I dont have or use discord.....any alternative way i can send the info you need

You can send us via e-mail. [e-mail]

[azalieEvergrace]

Originally posted by LorienRR:

Originally posted by azalieEvergrace:

Hi, I dont have or use discord.....any alternative way i can send the info you need

You can send us via e-mail. [e-mail]

could you message me with direction on what files you need

[LorienRR]

Originally posted by azalieEvergrace:

Originally posted by LorienRR:

You can send us via e-mail. [e-mail]

could you message me with direction on what files you need

Sure! You can find your player.log & save file in this folder;
%userprofile%\AppData\LocalLow\PaperPixel Games\Toyshop Simulator
Simply press windows + R (It opens Run dialog box) and paste this one. It will open your save file & player.log folder.

You can send us the latest save file of yours. It has timestamp on it. (e.g. SaveSlot_0_27-01-2025-23-25-58)

Find the latest save file and report us with Player text aswell <3

[StoneFire? [Insane]]

Same issue.

The customer arrives at the store, then picks up the product, walks to the cash register, but does not unpack the product on the counter. This stops the whole process. The bug fix is ​​not useful. The other mistake is that the customer has paid and then does not leave the store but continues to stand in front of the cashier.

[Vipress]

I had a customer bug, and I fixed with the bug hammer, however I hired a faster cashier and want to fire the other one, but it keeps saying she's using the register, I used the hammer on the register multiple times, and then the cashier disappeared. So I slept to begin the next day, and neither of the 2 cashiers are at the registers.

[LorienRR]

Originally posted by Vipress:

I had a customer bug, and I fixed with the bug hammer, however I hired a faster cashier and want to fire the other one, but it keeps saying she's using the register, I used the hammer on the register multiple times, and then the cashier disappeared. So I slept to begin the next day, and neither of the 2 cashiers are at the registers.

Thank you for this information. We are working for a fix right now. Sorry for the trouble! <3

[Vipress]

Originally posted by LorienRR:

Originally posted by Vipress:

I had a customer bug, and I fixed with the bug hammer, however I hired a faster cashier and want to fire the other one, but it keeps saying she's using the register, I used the hammer on the register multiple times, and then the cashier disappeared. So I slept to begin the next day, and neither of the 2 cashiers are at the registers.

Thank you for this information. We are working for a fix right now. Sorry for the trouble! <3

No problem! that's the only complaint I've had. I love the game! Did a great job!

[LorienRR]

Originally posted by Vipress:

Originally posted by LorienRR:

Thank you for this information. We are working for a fix right now. Sorry for the trouble! <3

No problem! that's the only complaint I've had. I love the game! Did a great job!

Thank you for your kind words. We will update tomorrow (I believe) and I think we will fix this <3