Issues with T:ANE Downloading DLC

[mglock96]

Hi Folks,

Just bought T:ANE from Steam and want to download the Ffestiniog Railway DLC from the Trainz Download Station.

I can't download anything because it says "TANE Serial Number Required".

Any ideas on how to rectify it/get the serial number/remove and recreate my account?

Thanks in advance.

[KiwiGal]

Hi mglock96,

Welcome to trainz.

Do not need a serial number, just reigster:

https://www.auran.com/planetauran/login.php
You use the same username and password that you have entered in Trainz Settings > Internet on the Trainz Launcher.

When you start trainz, it will connect with the Auran servers and check the username and password, once that is done you are good to go.

Normally on the very first startup, if it hasn't already done it, trainz will perform an automatic Database Rebuild which will take a small time. (maybe 5 mins give or take). Let it run it's course.

There is a pdf manual Launcher > File > View pdf documentation. Highly recommend having a read of this as there is an enormous amount of very helpful information.

Trainz may seem a little daunting at the start (like a lot of new things), but just have a play about and see what does what. Oh and give the tutorials a whirl. It will help you with the driving etc :)
There is an Easy mode or Realistic.

With the download station there is a huge amount of content. The content Manager Utility which is on the Launcher, presentlyshows 436,468. You can use this utility to download the content. There is also the download station white pages, which you can also browse to see what is available. https://www.auran.com/DLS/

There is the option to upgrade to a First Class Ticket. This will give you faster downloads and is unlimited. It also helps to support the servers where all the content is hosted. Without it, there is a daily limit of 100mb and the download is a lot slower. http://www.trainzportal.com/product/view/first-class-ticket-fct

[mglock96]

Thanks very much for that. It's mucn appreciated.

It is still, however, on the DLS coming up with "TANE serial number required" even though in the game it has verified my account.

Is there something I'm completely missing?

[KiwiGal]

I could very well be missing something too.
Is this the route (layout) on the dls you are after - Ffestiniog & Welsh Highland 2014 TANE along with it's session?
Are you able to download anything off the dls using the "Manage Content" utility on the Launcher? A lot easier downloading using this.
Once trainz has verified your username with the servers you should be okay.

[mglock96]

Yes that's what I'm after. I've downloaded it (I think) from the Manage Content section. I've fired up TANE and it's taking ages to do anything so I expect it's working on the download/initialisation etc

[KiwiGal]

Great to hear. :)

[mglock96]

Looks like a no. Taken time away for a while and only just got round to having another look. It seems that my Trainz ID is accepted but on the Download Station it doesn't do anything and on the Manage Content system doesn't seem to download it at all or attempt to.

[KiwiGal]

Oh :( .

Wonder if something else has gone haywire. Probably best to contact support. https://support.trainzportal.com/ via Ticket Submission. N3V are Australian based so it is Sunday today, but they are back on Monday. Give them 24-48 hours to get back to you.

[mglock96]

Well I tried all the stuff they said and still no joy. Any way for folk to send the files and I can manually install? Or does it not work like that?

[KiwiGal]

I am really at a loss now as to what else to try. :(
Firewall block has probably already been suggested by support.

Perhaps you could contact the author of the route and inform of your predicament. The sessions are made by other people.
I am unsure of what the restrictions would be for disbursement by a third party of the files along with it's dependencies (2,874 on dls) as it is down to the authors of this content as to what they allow or disallow.
I hope you are able to get it sorted oneday and able to download using the Content Manager.

[Sharpey™]

Did you get it sorted? Are you able to download now mglock96?

[mglock96]

I didn't, sadly.

[Sharpey™]

Damn, let me know if your free for a teamviewer session, we can try and get it working.

[thilliam]

I've checked your MyTrainz account and everything seems fine at this end. I would try removing your username from the Launcher > Trainz Settings > Internet tab and re-entering it