Troubleshooting - Check Here First!

[CORPTRON]

Hey! There are a number of issues that come up often, which can usually be solved by the same thing every time. So Here's a list of common things you might find wrong, and how to fix them! If your problem is not in this list, please make a thread and I'll help you as soon as I can. If you do make a thread for a problem, please paste the contents of your ducklog.txt into the thread. You can find it by right clicking the game in steam and going Properties -> Local Files -> Browse Local Files

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My game doesn't launch at all, it just quits or pops up some windows error message.
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This is usually due to Steam not properly installing the redistributables neccessary for playing the game. Try downloading and manually installing them from here:

https://www.microsoft.com/en-ca/download/details.aspx?id=20914
https://www.microsoft.com/en-ca/download/details.aspx?id=17718

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The game crashes during loading!
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Check your ducklog.txt This could be a problem with audio loading if you have an error similar to

System.InvalidOperationException: An unexpected error has occurred.
at Microsoft.Xna.Framework.Audio.SoundEffect.AllocateFormatAndData(Byte[] format, Byte[] data, Int32 offset, Int32 count)

Try these solutions to fix it:
http://steamcommunity.com/app/257750/discussions/4/617329920701427294/
http://steamcommunity.com/app/207650/discussions/0/864980277613853738/

This could also happen if you don't have an audio device installed, or because of weird things like this:
http://steamcommunity.com/app/207650/discussions/0/864980277613853738/


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I switched the game to fullscreen, now it crashes on launch
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This issue happens on some computers, it seems to be most common on Windows 8. I'm working on a solution, for now you can force the game to launch in windowed mode by right clicking it in steam, and going Properties -> Set Launch Options then in the box that comes up, type

-nofullscreen

That should launch the game in windowed mode.

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I've rebound the controls, and now I can't control the game!
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To reset the controls to the default control scheme, right click the game in steam and go
Properties -> Set Launch Options

In the box that pops up, enter

-defaultcontrols

That should reset your controls to the defaults on startup. Make sure you remove that line next time you start the game though, or it will reset your controls again!

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I have no sound! I can't hear anything!
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If you're on Windows XP, that's probably the issue. Unfortunately sound isn't supported on XP right now, it's a weird XNA problem that I'm working to fix. Hopefully I will be able to patch it soon!

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My save game data got corrupted, I don't have any tickets anymore!
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If you took part in the beta (had the game before June 4th) then it's possible that your savegame is an out of date beta save. I am working on a patch to restore savegame data to anyone who has lost it so that should be out soon. If you are losing save game data and you did not take place in the beta, please let me know.


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The game is running like garbage, I can't even play it!
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A few people have been having issues with the multithreaded asset loading the game uses. This can cause the game to stutter and drop frames, sometimes to an unplayable point. If you're having serious issues with this, right click the game in steam and go
Properties -> Set Launch Options

In the box that pops up, enter

-nothreading

This will disable the multithreaded loading system. It may lock up at the start of the game to load assets (you will not see the loading bar move). But if you wait, the game should continue normally.


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Something wierd happened online!
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There are a number of known online issues that cause different bugs and weirdness right now. Many of these bugs are low priority right now, as I'm working to fix higher priority bugs. Other online bugs, such as levels not loading and crashes in lobbies are more serious bugs that I am currently working to fix. If you run into any serious online bugs that prevent you from playing the game, please let me know.


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I'm finding 0 games in the matchmaker!
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It seems the main problem with matchmaking is a matter of region. I'm not sure what this will do to your ping, but one solution when you can't find anyone is to go into steam and go

View -> Settings -> Downloads

In there, change your download region to a more populated area.


If you're finding no games and there are a lot of people currently in game, it might be a problem with port forwarding. Try forwarding ports based in the Steam Client numbers in this article:

https://support.steampowered.com/kb_article.php?ref=8571-GLVN-8711

[Кавайный Аллах]

where should I send my thread?

[CORPTRON]

Really sorry, I've been away for a week working on the next patch! Please re-post the issue if I haven't gotten to it and I will help you ASAP. I understand if you've given up by this point, again really sorry I haven't been here :(

[poopyboi]

my duck game won't start at all

[Capsandi]

I cant make more than 5 levels and if i try to delete one the game deletes it but doesnt save it
then the menu stops working

[Amy]

Date: 10/16/2015
Version: 1.0.5736.37820
Platform: Windows Mystery Edition
Online: FALSE
Editor: False
Time Played: 00:00:17
Special Code: Content/levels/procedural/tile25.lev
Code: 0
Adapter Resolution: 1280x720
Game Resolution: 1280x720
Fullscreen: False
Level: null
Mods: 0

Failed to load mods: System.IO.DirectoryNotFoundException: Could not find a part of the path '\\FOLDER\users$\users4\USERNAME\DuckGame\Mods\mods.conf'.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
at System.Xml.XmlDocument.Save(String filename)
at DuckGame.ModLoader.LoadConfig()
at DuckGame.ModLoader.LoadMods(String dir)

System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
at DuckGame.Thing.LoadThing(BinaryClassChunk node, Boolean chance)
at DuckGame.Challenges.Initialize()
at DuckGame.MonoMain.InitializeSystems()
at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()


PLZ HALP!
I've re-installed Steam, duck game, tried setting it to not open in fullscreen just in case, installed those two redistributables, run it as an administrator, opened in compatibility mode... I even restarted my computer! :(

[Mars]

The game crashes on startup, and I have a pretty good idea why. My Windows Documents is on a network drive (ie "\\SERVER\User\Documents"), and I see a similar folder structure replicated under the Duck Game folder. I know I can move my Windows Documents location to a local drive, but that's a bit of a hassle, and defeats the point of having my documents stored in a central location ;)

Suggestion: if fixing the network drive problem is problematic, just add an option for a custom save location.

[CrackReloadedPreworkout]

With the match making you can swicth your download region, I tried it and instead of 0 games it went to 6. But yea ping is the problem.
They really need to fix macth making, also if you change the download thing you have to change it every time to download somthing.

[『 NinjaDog 』]

-nothreading still does not work

[kitkatkatgaming613]

The moment I open up duck game it loads for a few seconds then says there's a problem then just brings up a message where the only option is to close duck game. I've downloaded the suggestions but nothings worked I troubleshooted it to find out the problem under the problems section it reads "incompatible program". I've played duck game before but suddenly this happens so I know my laptop is compatible.

[StormSonic]

I basically can't join any online games, the matchmaker find 3-4 open games but when I try to connect it always gives me a "TimeOut" error

[Retronism]

Me and my friend have been having problems with me inviting him. We have the same mods and whenever he clicks accept it says we don't have the same mods.

[Magolor_bro]

i can't play online! it say's that i don't have steam! help!!!

[Entropie]

Try restarting steam

[Magolor_bro]

Entropie の投稿を引用：

Try restarting steam

how do i do that?

[Capsandi]

top left says steam in the steam client
click it
goto go online
TADA