My game does not boot.

[Kuya mo PERCii]

Like the title says my game does not run at all. It will say "running" then "sync" then nothing happens after that. I tried updating my drivers, Plugging a xbox controller also doing it wireless, did the Config.ini, re-installing and rebooting my computer but no bacon.

Anybody have the same problem? I really don't want to refund this game since i've waited for X ammount of years for this. please I need help.


Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
System Model: G11CD
BIOS: 0802 (type: UEFI)
Processor: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz (4 CPUs), ~2.7GHz
Memory: 16384MB RAM
Available OS Memory: 16314MB RAM
DirectX Version: DirectX 12
Native Mode: 1920 x 1080(p) (60.000Hz)
Chip type: GeForce GTX 970

[RoboDodd]

If you follow these steps to view event viewer , do you see any errors for Chasm?

*Right* click on the start menu , click Event Viewer. On the left , click Windows logs then Application.

[Olivi]

I have the same problem. Here are my two error dumps from the Event viewer :

Application: Chasm.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
at System.IO.__Error.WinIOError(Int32, System.String)
at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess)
at Chasm.Platforms.PCPlatform.WriteSave(System.String, System.IO.MemoryStream)
at Chasm.ConfigReader.Save(System.String)
at Chasm.ConfigReader.LoadUserConfig()
at Chasm.ChasmGame.StartupInit()
at Chasm.ChasmGame.Initialize()
at Microsoft.Xna.Framework.Game.DoInitialize()
at Microsoft.Xna.Framework.Game.Run()
at Chasm.Program.Main(System.String[])


*********************

Faulting application name: Chasm.exe, version: 1.0.1.1, time stamp: 0x5b602397
Faulting module name: KERNELBASE.dll, version: 10.0.17134.165, time stamp: 0xfa43f4b2
Exception code: 0xe0434352
Fault offset: 0x0010ddc2
Faulting process id: 0x320
Faulting application start time: 0x01d429178bb76b62
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Chasm\Chasm.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 33726835-6549-4141-b7b3-f3ad9d91d717
Faulting package full name:
Faulting package-relative application ID:

[RoboDodd]

Until I figure out why this is happening , Try to goto the Chasm.exe example "D:\Steam\steamapps\common\Chasm" Then right click on chasm.exe and click "Run as Administrator" See if that works.

Also
If you have an Anti Virus, it might be blocking the game when it tries to make a save file in your MyDocuments\Chasm folder

[Kuya mo PERCii]

Mine is almost the same thing:

Application: Chasm.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
at System.IO.__Error.WinIOError(Int32, System.String)
at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess)
at Chasm.Platforms.PCPlatform.WriteSave(System.String, System.IO.MemoryStream)
at Chasm.ConfigReader.Save(System.String)
at Chasm.ConfigReader.LoadUserConfig()
at Chasm.ChasmGame.StartupInit()
at Chasm.ChasmGame.Initialize()
at Microsoft.Xna.Framework.Game.DoInitialize()
at Microsoft.Xna.Framework.Game.Run()
at Chasm.Program.Main(System.String[])

____________________________________________________________

Faulting application name: Chasm.exe, version: 1.0.1.1, time stamp: 0x5b602397
Faulting module name: KERNELBASE.dll, version: 10.0.17134.165, time stamp: 0xfa43f4b2
Exception code: 0xe0434352
Fault offset: 0x0010ddc2
Faulting process id: 0x3040
Faulting application start time: 0x01d4291676119722
Faulting application path: D:\Game files\Steam\steamapps\common\Chasm\Chasm.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: d3382167-5280-4c1d-9298-8f2e55bd7603
Faulting package full name:
Faulting package-relative application ID:


I'm going to try to put down the antivirus and or running it on admin.

[Kuya mo PERCii]

Originally posted by RoboDodd:

Until I figure out why this is happening , Try to goto the Chasm.exe example "D:\Steam\steamapps\common\Chasm" Then right click on chasm.exe and click "Run as Administrator" See if that works.

Also
If you have an Anti Virus, it might be blocking the game when it tries to make a save file in your MyDocuments\Chasm folder

OK! Bitdefender seems to be the culprit. I got mine running.

"Faulting application path: D:\Game files\Steam\steamapps\common\Chasm\Chasm.exe"

Line just confirms your advice. Thanks RoboDodd, I can finally enjoy this game!

[Bit Kid]

Just a heads up, I submitted the game today to BitDefender to have this cleared up soon hopefully.

[andivar]

Has there been any update to a fix from BitDefender. It's 8/11 and I'm still not able to launch the game after trying to permit everything I can think of to keep Bitdefender from blocking it. At best the game will show its running for a couple seconds, then go to syncing and not open.

[Bit Kid]

Sorry, we still haven't heard back from them unfortunately. I will see if there's someway to contact them.

You may also want to check the crashlog.txt in My Documents\Chasm just to make sure you have the same issue. We've also had some immediate crashes where the game was using Intel graphics instead of main GPU, etc.

[Ｄｅｍｏｎ]

Here's a *possible* solution: Temporarily disable BitDefender while you play Chasm.

https://www.bitdefender.com/consumer/support/answer/3347/

^ Guide from BitDefender themselves on how to do this