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Hello jquinnle,
Thank you for getting in touch, sorry to hear you're stuck!
Do you load in / still get stuck after reloading the game / your save?
And are there any changes after verifying the game's files[ubi.li]?
Thank you!
- Ubisoft Support
I can't face starting a new game since I've already done that and exactly the same thing happened. Thank you for your suggestions but I'll give it up as a glitch that cannot be sorted.
Sorry to hear that you continue to have trouble.
So that we can see exactly what you see, would it be at all possible to share a link to a video using a third party video sharing website?
Many thanks,
- Ubisoft Support