Game won't launch

[Rainman]

Has anyone tried to launch the game but it won't open a window or anything?

I was playing the game just fine a few days ago and then I tried to play it today and can't start it on Steam or the Ubisoft launchers. I checked the game integrity and reinstalled it as well to no avail.

[Ubi_TheBerry]

Originally posted by Rainman:

Has anyone tried to launch the game but it won't open a window or anything?

I was playing the game just fine a few days ago and then I tried to play it today and can't start it on Steam or the Ubisoft launchers. I checked the game integrity and reinstalled it as well to no avail.

Hey Rainman,

Thank you for reaching out to us, sorry to hear you're unable to launch the game!

May we please know your PC's specs (GPU, CPU, RAM)?

We also have some other steps available to try in our PC troubleshooting guide[ubi.li] so please give them a try too as they may do the trick.

Let us know how you get on!

- Ubisoft Support

[Rainman]

Originally posted by Ubi_TheBerry:

Originally posted by Rainman:

Has anyone tried to launch the game but it won't open a window or anything?

I was playing the game just fine a few days ago and then I tried to play it today and can't start it on Steam or the Ubisoft launchers. I checked the game integrity and reinstalled it as well to no avail.

Hey Rainman,

Thank you for reaching out to us, sorry to hear you're unable to launch the game!

May we please know your PC's specs (GPU, CPU, RAM)?

We also have some other steps available to try in our PC troubleshooting guide[ubi.li] so please give them a try too as they may do the trick.

Let us know how you get on!

- Ubisoft Support

Thank you for reaching out Ubi_TheBerry I tried everything on that list, my specs are a NVIDIA GeForce GTX 1060, my CPU is an I5-7600K, and I have 16 GB of ram.

As I mentioned, I ran the game just fine a few days ago, and I'm able to run more demanding game like Siege just fine.

[76561198868149032]

Hey Rainman,

Sorry to hear the issue is still ongoing for you. Could you try putting Ubisoft Connect into offline mode in the settings, and then try launching the game?

I would also suggest to try running Ubisoft Connect and Steam as admin.

You can do this by right click the .exe files before launching them and choose the "run as administrator" option. Also by right clicking and choosing "Properties" then go to the "Compatibility" tab and ticking the box to "run as administrator" option and clicking "apply".

You can also do this with the games .exe file in the installation folder too and see if that force launches the game.

- Ubisoft Support

[Rainman]

Originally posted by UbiFroggard:

Hey Rainman,

Sorry to hear the issue is still ongoing for you. Could you try putting Ubisoft Connect into offline mode in the settings, and then try launching the game?

I would also suggest to try running Ubisoft Connect and Steam as admin.

You can do this by right click the .exe files before launching them and choose the "run as administrator" option. Also by right clicking and choosing "Properties" then go to the "Compatibility" tab and ticking the box to "run as administrator" option and clicking "apply".

You can also do this with the games .exe file in the installation folder too and see if that force launches the game.

- Ubisoft Support

So I ran both as an admin, and still no luck. Next I tried offline and nothing changed. I went into the game files and tried to run the .exe normally and as an admin, in both cases I got a popup that said.

"The code execution cannot proceed because MSVCP110.dill was not found reinstalling this program may fix the problem."

I tried to reinstall this game twice already and I have had Steam check the file integrity, so how is this missing? I'm going to try reinstalling again and see if that does something this time.

[Rainman]

reinstalled it again, same issue with the MSVCP110.dill missing

[76561198868205544]

Originally posted by Rainman:

reinstalled it again, same issue with the MSVCP110.dill missing

Sorry to hear this, please contact us via a support ticket with your system files. You can find how to do this here: {LINK REMOVED}https://www.ubisoft.com/en-us/help/connectivity-and-performance/article/generating-system-reports-to-help-troubleshooting/000061449

We can then look into this further with you.

Thank you.

- Ubisoft Support

[RaspelRa]

Lol for me restlessness worked. When the launcher appeared on the start bar (where it usually disappeared after a few seconds) I eventually just started rapidly clicking the left and right mouse button AND THE GAME LAUNCHED 😂

[76561199207623170]

Hi there!

I am glad that you managed to make the game work like that. Thanks for letting us know!

- Ubisoft Support

[Silix19]

I have the same problem only that I could not even play it, when finishing the installation and giving to play the game does not even start, already place the ubisoft account as administrator and the same the steam application but the problem continues, the ACC.exe program indicates error also when trying to run it, what I have the same problem only that I could not even play it, when finishing the installation and giving to play the game does not even start, already place the ubisoft account as administrator and the same the steam application but the problem continues, the ACC.exe program indicates error also when trying to run it, what can I do?

[AndreD]

I am a fan of the series. Game started fine at first. Done some video & graphic changes to be much higher. I exited the game, restarted it. Nothing. Yes, i have done the administrator thing, etc, etc. Still nothing. Like WTF why is any assassins game from 2015 to 2021 giving this much issue? You need to have administrator to be applied. Then still some of them not start. AFTER DOING THE ABOVE STEPS.

[Hellbringer32]

Hi,

If anyone is still having this issue on Windows 11 with an HDR display like me, the solution for me was to disable auto HDR for this game.

[Ubi-Keo]

Hi Hellbringer32,

Thanks for your sharing the solution to the issue you were experiencing.