Call of Duty: Black Ops III - Troubeshooting Guide

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This guide is to help Players who are having issues running the game.

First verify the integrity of the Game Cache:
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

Next ensure that you are running both BO3 and Steam as an Admin

Also ensure you have the latest drivers and windows update and reset the graphics settings back to in game default settings.

Check for the following interference https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

If you are encountering: "Black Ops 3 has stopped working error message" or having issues starting the game

For Issues with Antivirus Software

• If you are running Antivirus software we recommend adding the entire BO3 folder to your antivirus Exception List. The folder is commonly found at C:\Program Files (x86)\Steam\steamapps\common\Call of Duty Black Ops III
  
• For Comodo Users select Settings -> Advanced Protection -> Miscellaneous -> Detect Shell Code Injections [Exclusion] and add the entire BO3 folder to the exclusion list.
  
• For Bullguard Users you will also need to go to Settings -> Main -> and uncheck self protection.

If Issue still Persist

• For Windows N and KN users, ensure that you have the correct Media Feature Pack installed
  https://support.microsoft.com/en-us/help/3145500/media-feature-pack-list-for-windows-n-editions
  
  
• If you are using Razer Synapse, make sure to update to the latest driver
  
  
• Perform a clean boot per instruction and only start up bare minimum programs, https://support.microsoft.com/en-us/kb/929135
  NZXT CAM,MSI Afterburner, and Razer Cortex are known software that may have conflict with BO3
  
  
• If the game doesn't start and you have disabled ASLR, re-enable it

Issues with Alphabet Error Message

This link may prove helpful: https://support.activision.com/articles/en_US/FAQ/A-B-C-Error-Message-in-Call-of-Duty-Black-Ops-III

Downloading Issues

Clear the download cache and restart Steam: https://support.steampowered.com/kb_article.php?ref=3134-TIAL-4638

"An issue with your computer is blocking the VAC system.." Error Message

Please check out this link: https://support.steampowered.com/kb_article.php?ref=2117-ilzv-2837

Game Suddenly become Uninstalled

Please check out this link: https://support.steampowered.com/kb_article.php?ref=8379-RYIP-2998

"Steam Must be Running to Play this Game" Error message

Please restart Steam, you may have a pending Steam update.

Have issues with the ModTools

The modding community may be able to help with your. Check out the community section of this guide http://steamcommunity.com/sharedfiles/filedetails/?id=770558798


After doing all this and you are still encountering issue, please let us know and please do not hijack other peoples help thread.