[SOLVED] So the game still doesn't work on Windows 10...

[The Spartan]

The title says it all. I've been googling possible fixes for a few hours now, to no avail. The game simply stops working a few minutes after launching it. I don't receive an error or anything. The screen just turns white and the game stops responding.

I've tried every single thing you could think of:
- stopped and disabled the "Touch Keyboard and Handwriting Panel" service
- verified the integrity of the game's files
- enabled Windows 7 and 8 compatibility modes in the executable file
- installed all of the game's redistributables
- played with different ingame settings
- uninstalled and reinstalled the game

The thing is that before setting the executable to run in Windows 8 compatibility mode, I couldn't even get past the cutscene in which Wei was having a nightmare, before leaving the apartment and having freeroam access for the first time. But that didn't help because as soon as I start freeroaming, yup, you guessed it - white screen & not responding.

Now then, while I sort of understand how and why this might be happening, what I don't get is how come other people seem to be playing it just fine on Windows 10?

I've been looking forward to playing this game for quite some time now..."lucky" me.

EDIT:

Decided to choose the answer below as the "solution" only to prevent further useless comments like "everything works great on my PC" etc. which are not at all helpful.

EDIT #2:

Different answer chosen based on multiple factors, namely the fact that Windows has had numerous updates since this post, coupled with the fact that I have assembled a brand new PC (with an AMD GPU this time). So whatever was preventing me from playing the game, is now gone.

[1MantisPhoenix]

I got it working;
It's called Install ALL redistributables from the install folder; even if you think you have it installed, run it again from this directory;
Run the game in admin mode; Not compatibility mode -
Put Windows 10 game mode on;
List what specs you are running -

I tried EVERYTHING just like you - well - more - because I actually got it running -
Also - in the sound Menu - did you enable Stereo Mix?

But the difference is that -my screen didn't turn white - and stop responding - it was kicking me out- During 2-5 minutes of random gameplay -

Also, are you using the latest GPU drivers?
Have you tried using a cracked .EXE file to fix the game? and see if it's perhaps steam causing this issue;?

It could be a directX issue, and I think you should check Windows Events to see what causes the application to stop responding;

Please let us know the above -subscribed to try get you working; we can also try TeamViewer or something;

[The Spartan]

Originally posted by Γ∞φΣMαnπisPhoεnix∞♥:

It's called Install ALL redistributables from the install folder; even if you think you have it installed, run it again from this directory

As I specified above, I already did that. I installed the redistributables personally.

Also, probably should've mentioned this. The game screen turns white, the game puts itself in a window the size of the whole screen, and some background audio from the game keeps going, without interruption or repetition.

Originally posted by Γ∞φΣMαnπisPhoεnix∞♥:

Run the game in admin mode; Not compatibility mode -
Put Windows 10 game mode on

Tried admin mode with and without compatibility mode, while having Windows Game Mode active. No positive result.

Originally posted by Γ∞φΣMαnπisPhoεnix∞♥:

List what specs you are running

Motherboard - ASRock 980DE3/U3S3, 4 x USB 3.0, 2 x SATA3
CPU - Hexa Core AMD FX-6300, 3500 MHz stock, 4100 MHz Turbo
RAM - Kingston DDR3-1333 Dual Channel 2x8GB, CL9
GPU - GIGABYTE GeForce GTX 1050 Ti G1 Gaming, 4GB GDDR5, 128 bit, DX12.1

Originally posted by Γ∞φΣMαnπisPhoεnix∞♥:

Also - in the sound Menu - did you enable Stereo Mix?

We may be talking about different games...I'm talking about "Sleeping Dogs Definitive Edition" which only has 4 sound options (SFX, Music, Dialogue and Car Music), Stereo Mix not being one of them.

Originally posted by Γ∞φΣMαnπisPhoεnix∞♥:

Also, are you using the latest GPU drivers?

Yes. I never miss an update, even though it's been 4 years since this version of the game was released...(GPU drivers almost never have anything to do with older games)

Originally posted by Γ∞φΣMαnπisPhoεnix∞♥:

Have you tried using a cracked .EXE file to fix the game? and see if it's perhaps steam causing this issue;?

I tried this as well but I get the same unresponsive white screen.

And even if Steam was the culprit, I bought this game so that I can run it through Steam to unlock achievements, share screenshots, etc. If I wanted a cracked game, I would've simply played the pirated, free CODEX version...

Originally posted by Γ∞φΣMαnπisPhoεnix∞♥:

It could be a directX issue, and I think you should check Windows Events to see what causes the application to stop responding

It's not a DirectX issue and Event Viewer does not register any problems because the game itself continues in the background while being unresponsive (paradoxical, I know). I have to eventually close it through Task Manager because as I said, the screen is white and I can't do anything. Sometimes it blocks access to almost everything and I have to create a secondary desktop using Windows Key + TAB so that I can open a responsive Task Manager.

Originally posted by Γ∞φΣMαnπisPhoεnix∞♥:

we can also try TeamViewer or something;

I "think" I can manage a few simple tasks on my own, considering the fact that I've been a gamer since '95 and an IT "initiate" for more than 15 years.

Originally posted by Γ∞φΣMαnπisPhoεnix∞♥:

I got it working

Originally posted by Γ∞φΣMαnπisPhoεnix∞♥:

I actually got it running

Just out of curiosity, how did you manage to get it working?

[1MantisPhoenix]

Stereo Mix, is a hidden Audio Setting in windows 10;
I'll check now when Im back home -
I will look at item's compatibility etc.
Try adding -dx9 to the steam shortcut properties and see if that helps for the time being,

be home in 1.5hours;

[The Spartan]

I have Stereo Mix disabled.

Also, the application's API is DX11 so "-dx9" doesn't work.

[1MantisPhoenix]

Originally posted by Spartanu':

I have Stereo Mix disabled.

Also, the application's API is DX11 so "-dx9" doesn't work.

ENABLE IT- as said first.
I have win 7 compatibility because it worked then, and admin mode,
Installed redistributables, and repaired the one that was already installed and it worked.
Also there are two folders for Redist - that one and Common Redist - install or repair everything from both.
There was nothing else.

Maybe the game is biased towards AMD, due to most problems of it not running originating there.

[The Spartan]

Verifying the integrity of the files for the second time around has apparently "brought to life" the CommonRedist folder you spoke of. Installed/repaired both executables from it.

Enabled "Stereo Mix" and am now going to attempt playing it again with Windows 7 compatibility and admin mode selected.

[1MantisPhoenix]

Originally posted by Spartanu':

Verifying the integrity of the files for the second time around has apparently "brought to life" the CommonRedist folder you spoke of. Installed/repaired both executables from it.

Enabled "Stereo Mix" and am now going to attempt playing it again with Windows 7 compatibility and admin mode selected.

awesome, did it work? :)

[The Spartan]

Played a little more than usual (a few more minutes, about 10 in total) with no errors, but I can't quite give the verdict just yet.

I have some business to attend to so I'll only make another short test right now (30 minutes tops, assuming all goes well) and if no errors occur, the "Definitive" test will be tomorrow. :)

[The Spartan]

Ok...lol...this is stupid. Barely got in the game, got on my motorcycle and the game just froze, though differently this time...

The ingame sound started to loop and the image simply stood still. (however, no white screen this time)

Giving it one last try considering the fact that I've done all I could in regards to this matter...

[The Spartan]

Ok, I managed to play for about another 15 minutes with no problems, but like I said, this isn't the final verdict nor is it the final test.

I'll test the game tomorrow for a few hours, should it run accordingly, and I'll post the result here.

Anyway, until then, thanks for trying to help.

[1MantisPhoenix]

awesome; looking forward to hearing the final verdict, also report this to the developers; and just confirm which update of windows 10 you are on :)

[cerhi]

all good on win10 for me.

[Ryan Gosling (literally me)]

Works fine on my machine! :^)

[The Spartan]

Originally posted by Γ∞φΣMαnπisPhoεnix∞♥:

awesome; looking forward to hearing the final verdict

Unfortunately, the final verdict is the same as before...no luck. It still crashes. I give up.

But again, thank you for trying. I wish you an awesome day and all the rain you need in Cape Town.

[1MantisPhoenix]

Originally posted by Spartanu':

Originally posted by Γ∞φΣMαnπisPhoεnix∞♥:

awesome; looking forward to hearing the final verdict

Unfortunately, the final verdict is the same as before...no luck. It still crashes. I give up.

But again, thank you for trying. I wish you an awesome day and all the rain you need in Cape Town.

hahahah BLESS YOU ;) thanks; we are expecting some rain this week;

At least you have the game on your account, and could play it on whatever PC you install it on;

Stay well;!