Support and technical feedback thread

[CFG_Blaze]

Known Issues
- UI display issues with resolutions above 1080p
- Suggested additions to the tutorial

!! Game starting on integrated GPU instead of gaming GPU on some laptops. temporary workaround: right click and force-launch the game with the Nvidia/Radeon GPU

- The same goes for low performance or cutscene stuttering - please make sure that the game runs on a gaming GPU not an integrated GPU if you've got both
- A blocker for some Mac users preventing progress due to black screen in certain points temporary workaround: World Map Detail to Medium or Low
- Keeping an eye out on further feedback to reaction shot following patch 1.1
- Further stability and performance enhancements
- Temporary workaround for the first scenario: 'Check on Florence' as soon as the objective appears. Will be addressed in 1.2
- Crash during Mac tutorial upon rapid pressing of '2' and 'Return' while the tutorial is in progress (workaround: don't :P)

The above means we're working actively on fixing those issues. Please see another pinned thread for the upcoming patch details. Thank you for all the feedback and reports you're sending us, we're putting it to good use.

Please post any technical issues you may have with the game if you're so inclined. Otherwise please get in touch with us at [e-mail]

[cbspike1]

MAC version is not working. I see logo of company then red flashes and then mouse cursor and black screen.

[Yuri]

too much lag in my notebook, can barely play and i use it to play the witcher 3 on high.

[j_c_p]

Linux version is not working here (AMD X6 - GTX960) : 0.5s black screen and nothing more.
-> Game removed: AppID 307670 "Hard West", ProcID 14541
-> log : http://textup.fr/145795Xs

Maybe my processor is not supported ?
Otherwise, the integrity of the game cache is ok.

Message sent to [e-mail] .

[vred]

fx-6300
HD 7750
windows 7 64
8gb ram

overheating a lot like It never did on other games(GPU went to 95°C) with better graphics, not sure if because not too optimized. cleaned my computer and re applied thermal paste 2 weeks ago.

great game btw, played 2 missions and loved it.

[jackattack]

I can get through the tutorial then the mission loads and I get a screen with a postcard and 'After the fight. It appears a bit browned out, like its waiting for textor buttons, but there are none.

[CFG_Blaze]

Originally posted by Neberus:

too much lag in my notebook, can barely play and i use it to play the witcher 3 on high.

A quick idea: are you sure the game is using the external GPU not the MB integrated chipset? That's the only explanation that makes sense.

[coolio]

This game makes my video card go over 90 degrees celcius. The Witcher 3 maxed out doesn't even do that.

[Strider]

So im really loving this game so far! Awesome work! One small issue I noticed right off the bat however, if I hit escape when the game is starting up (on the opening credit scenes) the game instantly crashes to desktop. Just thought I'd make yall aware of this bug for future patches. Huge thanks and congratulations to the developers for delivering an awesome game!

[Marcus @ Linux]

Originally posted by jackattack:

I can get through the tutorial then the mission loads and I get a screen with a postcard and 'After the fight. It appears a bit browned out, like its waiting for textor buttons, but there are none.

Same for me.

Otherwise it runs fine for the tutorial (Gentoo Linux, ~amd64, Radeon 7970, open-source driver)

Only thing I notice is that the settings do not show when selected from the main menu. I only see an empty box and the Graphics, Game etc. buttons on the left. Depending on which button I pick the scrollbar of the empty box changes. So I guess the settings items are there but are not rendered. But this may well be a bug in the open source driver.

Thank you very much for bringing this game to Linux natively!

[Hadrian_II]

I have the linux version and it seems i cant see menu text. it looks like i am missing some layer

Screenshot

[j_c_p]

Marcus : which cpu do you have ? (I'm under Gentoo ~amd64 too)

[Marcus @ Linux]

AMD FX-4170

[j_c_p]

Thanks for the information. Maybe a SSE3 instruction or another one that my cpu doesn't have :
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 ht syscall nx mmxext fxsr_opt pdpe1gb rdtscp lm 3dnowext 3dnow constant_tsc rep_good nopl nonstop_tsc extd_apicid aperfmperf pni monitor cx16 popcnt lahf_lm cmp_legacy svm extapic cr8_legacy abm sse4a misalignsse 3dnowprefetch osvw ibs skinit wdt nodeid_msr cpb hw_pstate npt lbrv svm_lock nrip_save pausefilter vmmcall

[cbspike1]

So I'm onlyone who can't start MAC version?

[Keyrock]

I get flickering in the game. Lowering the shadow quality seems to alleviate the problem.

Kubuntu 15.10 x86_64
Intel i7-4790K
Nvidia Titan X driver 358.09