Dark Hours: Prologue

Dark Hours: Prologue

nero Dec 10, 2024 @ 9:11am
cant enter the game
Fatal error: [File:D:\Tools\UE_PoC\UE5_4\UnrealEngine\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 926]
Out of video memory trying to allocate a rendering resource


0x00007ff7f80ca8a4 darkhours-Win64-Shipping.exe!UnknownFunction []
0x00007ff7f80cbf00 darkhours-Win64-Shipping.exe!UnknownFunction []
0x00007ff7f80be103 darkhours-Win64-Shipping.exe!UnknownFunction []
0x00007ff7f80bd7c9 darkhours-Win64-Shipping.exe!UnknownFunction []
0x00007ff7f80c599d darkhours-Win64-Shipping.exe!UnknownFunction []
0x00007ff7f807b0ef darkhours-Win64-Shipping.exe!UnknownFunction []
0x00007ff7f807acfd darkhours-Win64-Shipping.exe!UnknownFunction []
0x00007ff7f80ab0d3 darkhours-Win64-Shipping.exe!UnknownFunction []
0x00007ff7f81afdc1 darkhours-Win64-Shipping.exe!UnknownFunction []
0x00007ff7f81b1780 darkhours-Win64-Shipping.exe!UnknownFunction []
0x00007ff7f66aba54 darkhours-Win64-Shipping.exe!UnknownFunction []
0x00007ff7f66f6f58 darkhours-Win64-Shipping.exe!UnknownFunction []
0x00007ff7f6831ff7 darkhours-Win64-Shipping.exe!UnknownFunction []
0x00007ff7f682f7e1 darkhours-Win64-Shipping.exe!UnknownFunction []
0x00007ffb7761259d KERNEL32.DLL!UnknownFunction []

Crash in runnable thread PSOPrecompilePool #3

help me to fix this
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Showing 1-1 of 1 comments
Raven  [developer] Dec 16, 2024 @ 8:09am 
Hi,

The "out of video memory" issue can be caused by several things.

First, I recommend checking if your computer meets the minimum specs:

Minimum:

Requires a 64-bit processor and operating system
OS: Windows 10 64Bit
Processor: Intel Core i5-4590 / AMD Ryzen 5 2600
Memory: 8 GB RAM
Graphics: NVIDIA GTX 970 / AMD Radeon R9 390
DirectX: Version 11
Storage: 20 GB available space
Recommended:

Requires a 64-bit processor and operating system
OS: Windows 10 64Bit
Processor: Intel Core i5-10600 / AMD Ryzen 5 3600
Memory: 16 GB RAM
Graphics: NVIDIA RTX 2060 / AMD Radeon RX 5700
DirectX: Version 11
Storage: 20 GB available space

Once you've checked that, I can suggest some steps that may help:

Crashes and performance issues
Some tips for you to run the game and try to avoid crash and have better performance:
  • use Windows 10 64-bit or Windows 11 64-bit: we do not support older versions of Windows
  • check the software prerequisites have been installed by Steam. These are the DirectX redistributable and Visual C++ redistributables.
  • test to disable XMP or to change the XMP profile in bios
  • check you have a graphics card
  • install the latest graphics driver of you graphics card
  • check you've the latest directX install (normally already checked by Steam at the install of the game)
  • in some cases, using DirectX 11 is better for older computer to avoid the graphics drivers to emulate DirectX12: add '-dx11' to the launch options of the game (see images below)
https://steamcommunity.com/sharedfiles/filedetails/?id=3296546311
https://steamcommunity.com/sharedfiles/filedetails/?id=3296546556

I hope this helps, and feel free to keep me posted!

Raven :steamhappy:
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