Crash/Freeze Reports

[NISA_Brian]

Hello Players,

We have decided to create a dedicated crash/freeze report thread for Phantom Brave: The Lost Hero.

Please report any crashes and/or freezes you experience here and include the following information:

-

What were you doing when the crash/freeze occurred?:

Were you able to replicate the crash/freeze?:

Do you have any other insights on the crash/freeze?:

System Information
Operating System:
CPU:
Graphics Card:
Graphics driver version:
RAM:
Audio:
Storage type(SSD/HDD):
Game Controller (Yes/No):
Game Controller Model (If applicable):

Game resolution:
Monitor's maximum resolution:
Using multiple monitors?:

-

If possible, it would also be very helpful if you could also please email [e-mail] with the following:

1. Your steam username (so we can match your email with the crash report thread)
   
2. Crash Dump(s) (if possible)
   
3. DxDiag report.

To access your crashdumps, please check your “%userprofile%\AppData\Local\CrashDumps” filepath. Please note this only works for crashes and not freezes.

You can generate a DxDiag report with the following steps:

1. Hold the Windows key on your keyboard.
   
2. Tap the R key to open the Run window.
   
3. In the pop-up window, type: DxDiag
   
4. Press the Enter key
   The DirectX Diagnostic Tool will load.
   If there is a pop-up window asking about digital driver signing; click Yes to proceed.
   
5. Click the Save all information button
   
6. Click the Save button
   The file should be saved to your computer as dxdiag.txt by default
   
7. Click the Exit button

[camelotcrusade]

Hello, I've reported some issues here: https://steamcommunity.com/app/3049990/discussions/1/597399326497478310/

Problem: I've noticed at least three abilities can crash the game: Multi-thrust (I've had multiple crashes in Dungeons), Piercing Curse (also in a Dungeon), and Garden of Wishes (upon returning to the Island).

What were you doing when the crash/freeze occurred?: Dungeon, Dungeon, and returning to Skull Island.

Were you able to replicate the crash/freeze?: I've stopped using all the abilities that cause crashes while in Dungeons, so no. Another poster confirmed the Garden of Wishes crash on this forum.

Do you have any other insights on the crash/freeze?: I tried the "workaround" to save your dungeons every level, quit the game, and come back in, and still had a crash on the level I returned to.

Operating System: Windows 11
CPU: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (16 CPUs), ~3.6GHz
Graphics Card: NVIDIA GeForce RTX 2070 SUPER
Graphics driver version: 32.00.0015.7628 (English)
RAM: 65536MB RAM
Audio: Sound Blaster Audigy 5/Rx
Storage type(SSD/HDD): SSD
Game Controller (Yes/No): Yes
Game Controller Model (If applicable): XBox 360

Game resolution: 1920x1080, windowed
Monitor's maximum resolution: same
Using multiple monitors?: No
Were you able to replicate the crash/freeze?: Happened multiple times.

Do you have any other insights on the crash/freeze?:
I've also had the game crash after a lot of alt-tabbing to switch to other apps, such as Chrome. I wasn't doing anything high-load, just updating a spreadsheet (the Guide I made on this sheet). Usually you can tell when the game is getting choppy, so it's time to save and quit.

Also worth noting is my graphics settings in-game are set to low reflections, low shadows, and most of the fancy stuff off.

Update: Emailed the DxDiag and Crash dumps. Hope this helps!