Help i bought the new character (steam) but not showing in game

[BMo.]

is there anything i needed to do or just wait ?

[BMo.]

is there any support people want to answer?

[76561198868149032]

Hey,

Apologies for the delay and that you are unable to access the new content. Has this already resolved itself? Just want to check if it was an issue with the release timing.

- Ubisoft Support

[BMo.]

Hello

thanks for the reply, i just check the game the new character is still locked :)

also noticed the account linking on ubisoft connect don't work maybe that's why the item/character won't appear on the game

but when i purchased a character last time it works but with the latest character pirate won't work

thanks

[76561198868149032]

Hey,

Thanks for getting back to me. Please could you try the verify files option to see if this resolves your issue?

To do this, from your Steam Library section, right-click on the game and select Properties from the menu. Select the Local files tab and click the Verify integrity of game cache. If there is 1 file found every time you do this, don't worry, as this is quite normal, so it doesn't mean it is the cause of the issue.

If you still have the issue, please contact us directly via our {LINK REMOVED}Support Site or private message us on {LINK REMOVED}Facebook or {LINK REMOVED}Twitter, we can look into this further for you. Please just provide an uncropped screenshot of your purchase history in Steam and the purchase details for the character too as we'll need those.

- Ubisoft Support

[BMo.]

Hello

Good Day, it's me again i just verified the game and tested running the game,
the game runs but the pirate character is still locked

also submitted ticket on ubisoft site case # 16029357 last jan 28 2022
unfortunately the support haven't fix the issue yet until now

also already submitted proof of purchase via steam

[Ubi-Thrupney]

Hey B-MO, thanks for getting in touch with us again - we appreciate the update!

I can see our support agents on your support ticket are continuing to provide troubleshooting recommendations, so I'm confident they'll be able to find a solution for you. Please let us know if you have any other issues or questions at all :)

- Ubisoft Support

[BMo.]

Hello it's me again

unfortunately the account linking to steam is not working

can it be fix on your side?

the new character still locked

[76561199187542534]

Hi BMo.

Thanks for reporting back to us here. It's necessary to ensure that the correct Steam and Ubisoft accounts are linked.

If you are still unable to link your accounts, please could you restart both Ubisoft Connect and Steam with administrator rights and try again.

If this does not work, would you be able to post an update within your support case so that we can take a closer look for you?

Many thanks.

- Ubisoft Support

[BMo.]

thanks

[Ubi-Orion]

Originally posted by BMo.:

thanks

Hey there.

Just double checking but did you manage to resolve this? No worries if you haven't had a chance to give this a try yet.

Cheers!

- Ubisoft Support

[BMo.]

Originally posted by Ubi-Orion:

Originally posted by BMo.:

thanks

Hey there.

Just double checking but did you manage to resolve this? No worries if you haven't had a chance to give this a try yet.

Cheers!

- Ubisoft Support

Yes it works with administrator rights, Thanks Again

[Ubi-Orion]

Originally posted by BMo.:

Originally posted by Ubi-Orion:

Hey there.

Just double checking but did you manage to resolve this? No worries if you haven't had a chance to give this a try yet.

Cheers!

- Ubisoft Support

Yes it works with administrator rights, Thanks Again

Excellent! Thanks for confirming that for us. Cheers!

- Ubisoft Support

[DR TOD]

I just paid $14.99 for ezio auditors hero skin. The skin in not even in my hero selection. I literally wasted 1 hour looking for it in the game along with verifying the integrity of the game.I got no time for this ♥♥♥♥ and need my refund ASAP! I purchased it with this account I’m commenting
Just know you need to fix this ♥♥♥♥ and stop fuxking around with peoples money and time

[Ubi-Vinci]

Hey DR TOD,

Sorry to hear that you didn't receive a skin you purchased in For Honor.

When it comes to purchased content, sometimes it can be delayed due to payment processing times or other system delays. We can only apologise for it.

Sometimes, there are issues with a payment and a transaction gets rejected but the money is blocked on your bank account (it looks like an actual payment on your end). These authorisations are usually removed and you get your money back, if the transaction was indeed unsuccessful.

Have you received your purchased content by now?

As for the refund, we cannot assist you with it via Steam forum.
You would need to create a support case if it was purchased in the game store:
Contact Us.[www.ubisoft.com]