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How long has this been happening?
Can you go through the steps listed here, especially the part about port forwarded[ubi.li]
Can you please let su know if this still occurs after this.
- Ubisoft Support
We're sorry for any inconvenience that this has caused.
- Ubisoft Support
I've informed the game team of the workaround you posted.
Has it been working fine since doing that?
- Ubisoft Support