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What steps did you try thus far? You'd want to make sure that the Steam and Uplay overlays are enabled.
You'd also want to make sure you have verified the game files, which will check for missing or corrupt files and replace them. You can do this through the steps in the guide here
- Ubisoft Support
Try making sure that Steam, the game and Uplay are running with administration rights via the steps here[support.ubi.com]
Also make sure there's not a connection issue causing this, which you can do by running through the steps here[support.ubi.com]
- Ubisoft Support
- Ubisoft Support