There was a problem authenticating the ownership of this product

[ALFAN]

there was a problem authenticating the ownership of this product. Please contact customer support if you need help in sloving this problem !!!

Does anyone know how to fix this issue?

[76561198868149032]

Hey,

This error usually means you launched and linked the game originally whilst logged in to a different Ubisoft account.

We can help you resolve it, but not on a public forum, so please create a support ticket for this {LINK REMOVED}here or contact us via live chat.

We will need you to provide uncropped images of your purchase in your Steam transaction history as well as the information below:

1) C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership

Can you see more than 1 profile ID here for more than 1 account? If so, please can you copy and paste the profile ID's in the ticket so we can check those accounts? You may also provide a screenshot of those.

2) If you only had 1 profile ID in the folder above, please provide your 17 digit Steam ID, as this may be able to help us find the original account it was linked to. You can find this on your Steam profile page. There will be a URL link near the top. The Steam ID will be the 17 digits at the end of the link.

3) Alternatively, if you can tell us any other usernames or email addresses you have, we can search for those to find any other accounts you own where the game may have linked to.

You will get an email reply from someone as soon as possible but you can post your case number on this thread after you have done this and we can also look into it then.

- Ubisoft Support

[iChaff]

That's stupid all that hassle I'll just delete it from my steam.

[Ubi-Orion]

Originally posted by iChaff:

That's stupid all that hassle I'll just delete it from my steam.

If you've lost access to your account we need some information in order to locate and recover the account and verify your ownership of that account, the info requested above will usually lead us to the correct account and in turn allow you to play the game. We can't force you to do this of course so if you'd rather delete the game from your account then that's your call.

- Ubisoft Support

[ALFAN]

My problem is solved. there is nothing difficult

[Ubi-Orion]

Originally posted by ALFAN:

My problem is solved. there is nothing difficult

Excellent. Glad to hear it's been resolved for you and thanks for returning to the thread to let us know.

Cheers

- Ubisoft Support

[cptBERK]

Originally posted by ALFAN:

My problem is solved. there is nothing difficult

kral nasıl çözdün sorunu anlatabilir misin bende çok muzdaribim

[76561198868149032]

Originally posted by pçtBERK:

Originally posted by ALFAN:

My problem is solved. there is nothing difficult

kral nasıl çözdün sorunu anlatabilir misin bende çok muzdaribim

Hey,

Please translate posts to English when replying to an English thread. If you are having the same issue, please see my answer at the top of the thread on how to contact us about resolving this.

- Ubisoft Support

[ALFAN]

Originally posted by pçtBERK:

Originally posted by ALFAN:

My problem is solved. there is nothing difficult

kral nasıl çözdün sorunu anlatabilir misin bende çok muzdaribim

I contacted Ubisof, they informed me about the situation, live support is very helpful in this regard.

Türkçe :
(Ubisof ile iletişime geçtim durum hakkinda bilgilendirme yaptılar canlı destek oldukça yardımcı bu konuda )

[76561198868149032]

Originally posted by ALFAN:

Originally posted by pçtBERK:

kral nasıl çözdün sorunu anlatabilir misin bende çok muzdaribim

I contacted Ubisof, they informed me about the situation, live support is very helpful in this regard.

Türkçe :
(Ubisof ile iletişime geçtim durum hakkinda bilgilendirme yaptılar canlı destek oldukça yardımcı bu konuda )

Glad to hear that, thanks for getting back to pçtBERK about this too :)

- Ubisoft Support

[tung tung tung sahur]

hey uhm this same thingoccured to me bud sadly i dont have my game linked to any profile and i still getthis messagge please help

[Ubi-Thrupney]

Hey Seb, thanks for reaching out! Sorry to hear you've had this same issue, even though you haven't linked the game to an account already.

In this case, the best thing to do would be to reach out to our support specialists directly, as they'll be able to double-check that you don't have any other accounts you'd perhaps forgot you'd created previously where you may have registered your copy of For Honor. If they can't help you find an account, they'll be otherwise able to investigate further to see what the issue is. Please contact our specialists at any of the links below.

Open a support ticket with Ubisoft Support[ubi.li]
Send Ubisoft Support a private message on Facebook[ubi.li]
Send Ubisoft Support a direct message on Twitter[ubi.li]

My apologies that I can't help more directly with this from here on the forum - the discussion will be about your account details, which we can't discuss publicly here, so it's best to reach out for a private chat

- Ubisoft Support

[nasgoreng4]

Originally posted by Ubi-Orion:

Originally posted by iChaff:

That's stupid all that hassle I'll just delete it from my steam.

If you've lost access to your account we need some information in order to locate and recover the account and verify your ownership of that account, the info requested above will usually lead us to the correct account and in turn allow you to play the game. We can't force you to do this of course so if you'd rather delete the game from your account then that's your call.

- Ubisoft Support

Hi. What if i refund the game then rebuy it. Will it be the same? Actually, i accidently create ubisoft account using wrong email. Then i create new account using my email and linked the new account to steam. But it show the aunthenticating problem message.

[Ubi-Orion]

Originally posted by nasgoreng4:

Originally posted by Ubi-Orion:

If you've lost access to your account we need some information in order to locate and recover the account and verify your ownership of that account, the info requested above will usually lead us to the correct account and in turn allow you to play the game. We can't force you to do this of course so if you'd rather delete the game from your account then that's your call.

- Ubisoft Support

Hi. What if i refund the game then rebuy it. Will it be the same? Actually, i accidently create ubisoft account using wrong email. Then i create new account using my email and linked the new account to steam. But it show the aunthenticating problem message.

Hey there,

You could do that yes, however if you have any progression or purchases on this other Ubisoft account those will be lost. If you bought the game brand new and hadn't yet played or had only played a handful of times you could do this but I would still recommend opening a case with us first as we can likely recover this account for you without you having to refund and repurchase.

Thanks.

- Ubisoft Support

[Ubi-Orion]

Hi Bloop,

I have deleted your post as your case reference number isn't something that should be shared publicly. Someone will get back to you on your support case as soon as possible.

Thanks,

- Ubisoft Support

[Monsterbot856]

Originally posted by ALFAN:

My problem is solved. there is nothing difficult

what did u do?