disconnected from every online match

[Jolly]

I get disconnected from every online match without any error code, as if i have quitted from it, but i didn't do it!! it happens in 2 situation: or in champ select or at the beginning of the 2° round (giving me the penality of 15 minutes) and it is not an internet problem.

[Ubi-Keo]

Sorry for the late response.

If you are still experiencing this issue please follow the connectivity troubleshooting steps in the link below:

https://support.ubisoft.com/en-GB/faqs/000025959

However if the issue persists then contact support on one of the following channels and they can assist you further:

Facebook[www.facebook.com]
Twitter
Support Ticket[support.ubi.com]
Live Chat[support.ubisoft.com]

- Ubisoft Support

[Ownage]

Originally posted by JOOJ:

I get disconnected from every online match without any error code, as if i have quitted from it, but i didn't do it!! it happens in 2 situation: or in champ select or at the beginning of the 2° round (giving me the penality of 15 minutes) and it is not an internet problem.

Hey did u fix this? im still having this problem after trying everything in troubleshoot.

[Ubi-Litten]

Thanks for getting in contact and sorry to hear you are still experiencing this after working through the troubleshooting steps provided. So we can get this looked into further, please contact us using one of the above methods with an image showing your network settings along with further details of your service provider.

- Ubisoft Support

[Ownage]

Originally posted by Ubi-Litten:

Thanks for getting in contact and sorry to hear you are still experiencing this after working through the troubleshooting steps provided. So we can get this looked into further, please contact us using one of the above methods with an image showing your network settings along with further details of your service provider.

- Ubisoft Support

https://forums.ubisoft.com/showthread.php/2326643-Getting-disconnected-after-cutscene-in-multiplayer-NO-ERROR-CODE?p=15369592#post15369592


everything was provided here yet no further help

[Ubi-Litten]

Thanks for providing this information and video submitted via our official forum. While that will certainly assist with any investigation, could I ask you to submit this directly to us along with an image of your network settings from your device and further information of you internet service provider. The fastest way to get this information to us would be directly through our "Live Chat[support.ubisoft.com]" service when this is available, but you can also get in touch via our social media accounts on Twitter or Facebook[www.facebook.com]

- Ubisoft Support