Error 05020000

[WiseCrawFish]

hello im having some problems with For Honor as it crashes in the middle of a match, when it finishes, or even it doesn't even start. This problem started when I moved to my new pc, i tried to reassemble the pc and theres nothing wrong with the ssd. I verified all the files, reinstalled it, and also reinstalled Uplay and still i can't get For Honor to work without crashing. pls help me as i cant access Reddit due to my region.

[UbiBaron]

I'm sorry to hear that's occurring.

I assume that you are using the latest drivers for your system and Operating System?

If you have a look in the MSINFO Windows Error Reporting, can you see the game crashes there?

- Ubisoft Support

[WiseCrawFish]

Ok I'll try to see and yes I'm using the latest version of Windows and drivers

[WiseCrawFish]

i cant find any in the application errors besides my other games Red alert 3 and Planetary anhinilation and some nvidia driver errors

[WiseCrawFish]

the driver errors is when i first downloaded the it so now its ok for other games

[WiseCrawFish]

The rest is windows errors (Fault bucket)

[76561198868370388]

I'm sorry to hear about this. To look into this further we would really need access to your System Information files.

If you could create a support ticket and attach the files there, then provide the case number here, we can then take a look to see what the cause could be:

{LINK REMOVED}https://support.ubi.com/en-GB/faqs/000026442/Submit-Dxdiag-and-Msinfo/

It may also be worth trying the troubleshooting steps here if you've not already:

{LINK REMOVED}https://support.ubi.com/en-GB/faqs/000025947/Basic-PC-Troubleshooting/

- Ubisoft Support

[WiseCrawFish]

ok ill try to crash the game one more time to try to get the crash log and I'll
to send it to you

[𝓕]

same problem

[WiseCrawFish]

hello, i already sent my MsInfo to you

[WiseCrawFish]

i hope you can fix it

[WiseCrawFish]

hello?

[WiseCrawFish]

Ok my game is fixed, turns out the win 10 update deleted some file from the game and driver

[UbiGumdrops]

Glad to hear it! Let us know if you encounter any other issues.

- Ubisoft Support

[𝓕]

Originally posted by D4SALAD:

Ok my game is fixed, turns out the win 10 update deleted some file from the game and driver

Can you tell me more about how you fixed the game?

[WiseCrawFish]

I sent my MSINFO and DXDIAG to ubisoft and they sent me a link to their basic trouble shooting page, so i tried updating my windows and it still crashes and when i downloaded the drivers cleanly by using the custom download option it works without crashing