Freezing when playing matches causing whole computer to crash with beeping noise

[Storxm]

Can someone tell me what the hell is going on? This is ridiculous.

[76561198412668683]

Hey,

This sounds like it could be a hardware issue with your PC.

Are the beeps coming from the game or your PC?

If they're coming from the PC, please have a look at the following link: {LINK REMOVED}https://www.computerhope.com/beep.htm

- Ubisoft Support

[Storxm]

Originally posted by UbiRedbeard:

Hey,

This sounds like it could be a hardware issue with your PC.

Are the beeps coming from the game or your PC?

If they're coming from the PC, please have a look at the following link: https://www.computerhope.com/beep.htm

- Ubisoft Support

It's not a hardware issue and it hasn't happened with any other game. When the application freezes it causes a beeping noise from the audio not the pc itself. I think it might be to do with connection because it always kicks me from the match after or sometimes crashes my whole PC. Like I said only this game though.

Thanks.

[Nitromethane]

Sounds like either your Power supply is overheating or GPU, have you monitored the temp on them? Are you sure the fans are working etc? I recommend to get software so you can monitor the Power supply-GPU.

[Storxm]

Originally posted by Shakta:

Sounds like either your Power supply is overheating or GPU, have you monitored the temp on them? Are you sure the fans are working etc? I recommend to get software so you can monitor the Power supply-GPU.

It's nothing to do with the system. 3 fans are working simulataneously. I have an i7-7700K and a GTX 1080, none of which are overclocked. I'm getting a stable 60fps ingame with v-sync on... and the game seems to think I'm getting low fps and shows the icon which is wierd but nothing is being fully used. It's just this game, it freezes and then returns to main menu or sometimes it crashes and I have to force shutdown.

[76561198412668683]

Can you please try creating a new admin profile and launching the game in a clean boot: {LINK REMOVED}https://support.microsoft.com/en-gb/help/929135/how-to-perform-a-clean-boot-in-windows

If this does not resolve your issue, can you please create a case on the {LINK REMOVED}support website with images of the ports forwarded so we can look into this for you?

Can you also {LINK REMOVED}submit your DxDiag and MsInfo files for further investigation.

Thanks.

Ubisoft Customer Support

[Storxm]

Originally posted by UbiRedbeard:

Can you please try creating a new admin profile and launching the game in a clean boot: https://support.microsoft.com/en-gb/help/929135/how-to-perform-a-clean-boot-in-windows

If this does not resolve your issue, can you please create a case on the support website[support.ubi.com] with images of the ports forwarded so we can look into this for you?

Can you also submit your DxDiag and MsInfo[support.ubi.com] files for further investigation.

Thanks.

Ubisoft Customer Support

I don't know if this helps but I think it's to do with my Wireless Xbox One S Bluetooth-connected controller I'm using.

[76561198412668683]

Can you confirm if the controller works wired?

- Ubisoft Support

[Storxm]

Originally posted by UbiRedbeard:

Can you confirm if the controller works wired?

- Ubisoft Support

No it's not wired

[76561198412668683]

Originally posted by Storxm:

Originally posted by UbiRedbeard:

Can you confirm if the controller works wired?

- Ubisoft Support

No it's not wired

Can you try plugging it in wired to see if it resolves the issue?

- Ubisoft Support

[Storxm]

Originally posted by UbiRedbeard:

Originally posted by Storxm:

No it's not wired

Can you try plugging it in wired to see if it resolves the issue?

- Ubisoft Support

Yes it has. Thanks for your help. However, it should really be fixed, are you working on a fix?

[DrunkenYeti06]

So all i need to do is plug my controller in? wow

[Vulcan]

Same issue while use the same controller as well.

[TheBigLanowski]

Yep, got the same issue since 3 days now... If I use the Xbox One wireless controller the game randomly freezes or disconnects. If it disconnects, the controller is blinking and reconnecting. If it freezes I have to remove the battery then the game starts working again and throws an error. I first restarted the whole PC as well after it freezes but after some tries this is what I came up with. So what the hell is going on here?? I have an old 360 controller and it happened also with it. The game runs fine with mouse + keyboard. Worked just right 2 weeks and now it happens every second match...

[TheBigLanowski]

Update: After some digging I found the following: https://answers.ea.com/t5/Technical-Issues/PC-Xbox-one-controller-on-PC-causes-game-to-freeze-Battlefield-1/td-p/5804746

Same Problem different game. The error occurs if the batteries of the controller are low and it disconnects randomly because of it. This causes the crash! Looks like the game can't handle the short disconnect and it either crashes with the error message (controller is able to reconnect) or it freezes (controller freezes as well) and it needs a hard reset after which the game will function again. So if you get this kind of problem change your batteries! As for Ubi: Try to resolve this issue so the game no longer crashes and forward it to Microsoft. Maybe they need to check their drivers as well or implement some battery life widget.

[Porkwhitemeat]

wouldnt surprise me if its controller related theres been tons of controller bugs in this game since release. input delays etc. i still get this one all the time where the lag/packet loss symbols appear and the game drops to like 3 fps and is unplayable until you disconnect and reconnect the controller 50 freaking times until it goes away. typical crap ubisoft spaghetti code