Crash on Startup

[christopher.welsh1]

Bought it, tried and tested it, worked on win 10 PC, stuck it on my to do list...
Bought a decent Win 11 PC to head off the imminent abandonment of Win 10 by Microsoft
After the massive faff on that is required setting up a new PC... Mirage crashes endlessly at startup, and none of the many suggested solutions help! I do hope the people in the industries involved who earn their living by our continued purchase of this franchise can get it sorted....

[Ubi-Kubiq]

Hi christopher.welsh1,

thanks for reaching out.

Sorry to hear that the game is crashing on your new PC. I can imagine this must be very frustrating. Rest assured, we will do our best to help you solve those crashes so that you can start playing it on your new machine!

First of all, do you get any error message when the crash occurs? If so, could you send us a screenshot please?

May I know what are your PC Specs?

Below you will find a list of troubleshooting steps that may help you, I would appreciate it if you could follow each of them:

- Complete all steps listed in this guide[ubi.li], as this will ensure that the common causes of the game crashes are eliminated.

- Make sure that the Ubisoft Connect PC is not being blocked[ubi.li] by any security software you have, such as a firewall or anti-virus.

- Perform a DISM/SFC [ubi.li] scan on your PC, as this will identify and repair any potential issues with your operating system.

- Ensure that your Monitor's DPI [ubi.li] settings are set to default/native value. It can sometimes cause issues with the game if the value is set to a higher or lower.

- Try testing the game on a new Windows profile[ubi.li] to rule out any potential issues with your current profile.

Please keep us updated on the situation.