Sound cuts out intermittantly.

[Bamf-Thwip-Snikt]

Have done all PC trouble shooting steps.
Have started the program in compatibility mode, running as admin. Slight improvement.
Other than losing audio for a second every few seconds the game runs incredibly well and looks awesome. Max settings and excellent FPS.
Also have only had this issue with AC Mirage and Dead Island 2 recently.
No audio issues with BG3, Star Wars Outlaws, Cyberpunk, Indiana Jones, etc.

Processor Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz 3.60 GHz
Installed RAM 32.0 GB
System type 64-bit operating system, x64-based processor

[Ubi-WheelyDuck]

Początkowo opublikowane przez Bamf-Thwip-Snikt:

Have done all PC trouble shooting steps.
Have started the program in compatibility mode, running as admin. Slight improvement.
Other than losing audio for a second every few seconds the game runs incredibly well and looks awesome. Max settings and excellent FPS.
Also have only had this issue with AC Mirage and Dead Island 2 recently.
No audio issues with BG3, Star Wars Outlaws, Cyberpunk, Indiana Jones, etc.

Processor Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz 3.60 GHz
Installed RAM 32.0 GB
System type 64-bit operating system, x64-based processor

Hello Bamf-Thwip-Snikt,

Thank you for reaching out, sorry to hear you have had trouble with sound cutting out despite your troubleshooting.

You advised it is happening in another game also that is not a Ubisoft game. For this reason, can I check if you continue to have trouble if you use an alternative audio output?

Should this then persist, would it be possible to advise what audio sources you use?

Many thanks

[Bamf-Thwip-Snikt]

I've been using PC Speakers plugged into my monitor. The problem persists when I plug the speakers into the motherboard too. Again this issue does not occur with many other demanding games.

I have also tried using my wireless headset which connects via a usb dongle and bluetooth. The audio still cuts out.

I have tried running the game at its lowest graphical quality, I would say the issue is less severe, but it is still there and very annoying.

I do not believe this is a hardware issue, or a driver issue. Or surely it would happen in all games?

It doesn't happen in other Assassin's Creed games I have. I will try a reinstall.

[Bamf-Thwip-Snikt]

Początkowo opublikowane przez Bamf-Thwip-Snikt:

I've been using PC Speakers plugged into my monitor. The problem persists when I plug the speakers into the motherboard too. Again this issue does not occur with many other demanding games.

I have also tried using my wireless headset which connects via a usb dongle and bluetooth. The audio still cuts out.

I have tried running the game at its lowest graphical quality, I would say the issue is less severe, but it is still there and very annoying.

I do not believe this is a hardware issue, or a driver issue. Or surely it would happen in all games?

It doesn't happen in other Assassin's Creed games I have. I will try a reinstall.

So you know I uninstalled from my games SSD and installed in my OS SSD...

There is stilll audio stutter but it is as yet not as bad, dare I say playable. However it should not be there! It is present on low settings as well as ultra. I tried disabling and unplugging all uneccessary peripherals, programs and processes too!

I tried installing on my Steam deck and it works fine there.

Any ideas?

[Ubi-Vinci]

Thanks for the heads-up, Bamf-Thwip-Snikt.
It's good to hear there is progress in this issue.

This can be a drivers issue. The level of graphics setting in the game does not affect the audio.

Make sure you update drivers to your integrated audio codec on your motherboard.
Check all other updates for the motherboard too. Perhaps you are running a very old BIOS?

You didn't mention what operating system you are using, except for "System type 64-bit operating system"

If you are using a Windows OS, type WinVer in the Start menu and press Enter to check your Windows version and build or go to Windows Settings > System > About and check Windows specifications information.

[Bamf-Thwip-Snikt]

All my audio drivers say they are up to date.

These are my specs.

Edition Windows 11 Home
Version 24H2
Installed on ‎19/‎10/‎2024
OS build 26100.3476
Experience Windows Feature Experience Pack 1000.26100.54.0

[Bamf-Thwip-Snikt]

My MB is MPG Z390 Gaming Plus.
Bios Ver - E7B51IMS.1FO
Build Date 7/8/2024

[Bamf-Thwip-Snikt]

I would ask then how exactly do I check that my audio drivers are correct and in synch with the integrated codec on my mother board?

My mobo has the most recent firmware that it supports.