Game keeps Freezing and getting “failed to save game progress”

[momohamed1993]

Does the game ever freeze for anyone else ?

[momohamed1993]

I like AC games but AC origins freezes on start up and AC mirage was going well and freezes after a couple of levels !!

[Ubi-Vinci]

Hey momohamed1993,

Thank you for your message and sorry to hear that Assassin's Creed Mirage freezes on your PC.

Can you share with us the full specs of your PC please?
CPU:
GPU:
RAM:
Storage type (NVME, SSD, HDD):
Windows version:
(type WinVer in the Start menu and press Enter to check your Windows version and build)

Do you have any additional USB accessories plugged in?
Do you have more than one monitor?
Is the Ubisoft Connect and the game installed on the system C drive?

Please include the GPU driver version and date and the game's installation path.

[momohamed1993]

Thank you for the reply

CPU: AMD RYZEN 7 7800XD3D- 8 Core Processor
GPU: NVIDIA GForce RTX 4080 Super (Zota Gamming)
RAM 32 GB
Storage Type : SSD
Windows Type: Windows 24H2 (Windows 11)
OS Build 26100.2605
Additional USB - USB-C ( Dualsense)
Monitor - LG TV
UBISOFT Connect is installed
Game Installed on C Drive
AC Mirage - Autosave 1-5 (6101)
AC Origins - (4923)

GPU Driver Version-

Date- 03/12/2024

Installation path - GPU Driver Version - 32.0.15.6636

[momohamed1993]

Game instalation Path: C:Program Files Steam

[Ubi-Vinci]

Hey momohamed1993,

Thanks for the details specification.

I see you are using Windows 11 24H2 version. You may have noticed in this forum or other online sources, this version of Windows OS has been causing issues with several games and other software.

We are happy to advise you some basic troubleshooting steps, however, keep in mind you may keep experiencing issues until a permanent fix is released.

- Start with disabling the Auto HDR feature in Windows 11 (Use the shortcut Win+Alt+B)

- Disable the Windows 11 Game Mode.

- Disable ALL 3rd party, unnecessary applications running in the background, especially 3rd party overlays like GeForce Experience, Overwolf and Discord but also if you are running a VPN client (even if not connected), close it and kill its process.
Disabling background applications on PC[www.ubisoft.com]

- Re-install Visual C++ 2022 redistributable x86 and x64
- Re-install DirectX libraries

Make sure you update not only your graphics card drivers but also check for ALL available updates to your motherboard on the manufacturer's website.

[momohamed1993]

Ok, I am usually using Dualsense Controller through Dualsense X app does that effect the performance as well?

[Ubi-Kubiq]

Hey momohamed1993,

thanks for getting back to us.

Personally, I don't think this software should have any impact on the performance.

Have you followed all of the steps that my colleague above shared?

[momohamed1993]

Thank you for getting back to me AC Mirage I’m playing through that for now works well now as it had a minor issue I still have not tried that much of AC Origins, Having only tried for 30 mins in total (Just to make sure it works) in a couple of days The Play count States it is more I assume it still has issues I will try Origins again another time

[momohamed1993]

I will try Game mode again

[Ubi-Vinci]

Hey momohamed1993,

Have you had any luck with the game?
Are you still getting these issues and errors?

[momohamed1993]

Thank you for replying I haven’t played for a couple of days but so far it is going well

[Ubi-Kubiq]

Hey momohamed1993,

no problem at all, this thread will remain open so you can always come back here in case you run into any issues again.