assasin creed

[cabreraalan2219]

siempre que comienza la historia del juego se me crashea se detiene que hago, mi pc Acer Aspire 5 I5

[Ubi-Keo]

Hi cabreraalan2219,

I'm sorry to hear that your game is crashing.

Could you take a look at the PC troubleshooting in the link below and go through any of the steps you may not have tried, then try again:

https://ubi.li/x17TX

However, if the issue persists I would recommend trying each of the following:

- Ensure your game is running on a dedicated GPU rather than an integrated GPU - https://ubi.li/q0hCX
- Clear Ubisoft Connect cache - https://ubi.li/uNKwr
- Launch the game in Windows compatibility mode if you are using Windows 11 - https://ubi.li/h0VCZ
- Perform a SFC scan - https://ubi.li/gCxN0 (Win 10 & Below) https://ubi.li/OYBuj (Windows 10 & 11)
- Unplug non-essential peripherals (extra monitors, controllers, VR equipment, etc.)
- Reinstall the support software - https://ubi.li/s9Zj3
- Uninstall the game and Ubisoft Connect, then reinstall them on the same drive as your OS - https://ubi.li/cf8hs

If those steps do not help could you please confirm your PC specifications.

Please keep in mind that we can only respond to players questions in English on this forum.

If you would like further assistance please reply in English.

Alternatively, you could create a support ticket[support.ubi.com] and our Customer Support team will assist you further.