DLC Skins arent working

[21Parvy]

I bought the deluxe pack and jinn pack and it wont unlock in game. Even after reaching the first bureau Baghdad

[ravx.]

Same here, guessing it's because of some connectivity problems between Steam and Ubisoft Connect... Hoping to find answers soon. Will be in touch if anything pops up.

[21Parvy]

Yeah I believe it has to be a server issue or something. I wish the skins were tied to like a file or something so you could just actually download the skin. The other Ubisoft connect skins work and are redeemable though.

[Ubi-Keo]

Hi 21Parvy & ravx.

I'm sorry to hear that your are unable to access your additional content in-game.

To confirm did you purchase the content from the Steam store or the Ubisoft Connect store?

[21Parvy]

Originally posted by Ubi-Keo:

Hi 21Parvy & ravx.

I'm sorry to hear that your are unable to access your additional content in-game.

To confirm did you purchase the content from the Steam store or the Ubisoft Connect store?

I purchased the content from the steam store. I did have ac mirage on ubisoft connect when it released but It never worked for me, so I uninstalled the game and haven't played since then,

[Ubi-Keo]

Originally posted by 21Parvy:

Originally posted by Ubi-Keo:

Hi 21Parvy & ravx.

I'm sorry to hear that your are unable to access your additional content in-game.

To confirm did you purchase the content from the Steam store or the Ubisoft Connect store?

I purchased the content from the steam store. I did have ac mirage on ubisoft connect when it released but It never worked for me, so I uninstalled the game and haven't played since then,

To confirm you have purchased the Steam version of the game and you have installed that version and not the Ubisoft Connect version?

[21Parvy]

Originally posted by Ubi-Keo:

Originally posted by 21Parvy:

I purchased the content from the steam store. I did have ac mirage on ubisoft connect when it released but It never worked for me, so I uninstalled the game and haven't played since then,

To confirm you have purchased the Steam version of the game and you have installed that version and not the Ubisoft Connect version?

Yes that is correct

[Ubi-Vinci]

Thank you, 21Parvy.

If you have the Steam version of Assassin's Creed Mirage and none of the purchased Steam DLC packs unlocked in the game for you, please verify the game files - perhaps they have not been installed.

If you meet requirements to access these DLC packs (progress, specific location etc) and they are still missing, please submit a support case to our colleagues who will be able to verify your inventory and transactions history.

To send a support case - Contact Us[www.ubisoft.com]

[andressualu]

Could someone fix this? I just bought the Djinn Pack, I have already killed the second member of the order and the items still have not appeared, I opened a case in Ubisoft but no one answer