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Did you already find a solution?
Sorry to hear it you cannot access your copy of Assassin's Creed Mirage.
In case you haven't resolved it yet, most Ubisoft games purchased on Steam do not require an activation key.
A digital license is pushed to your Ubisoft account when you launch the game in Steam for the first time, and link it to the Ubisoft account.
Once activated this way, the game cannot be activated on another Ubisoft account.
Please download and install a new version of Ubisoft Connect from its official website: Download Ubisoft Connect[www.ubisoft.com]
Run Ubisoft Connect and Steam as administrator and try again:
Running applications with administrator rights[www.ubisoft.com]
Sometimes you will need to close Ubisoft Connect completely (not just minimise it to the system tray) and then launch the game from Steam, for accounts to link correctly.
Let us know if you have any further questions.
Can someone help me with this?
I'm sorry to hear that the issue persists. I understand that you have already created a support case and are waiting for a response. If the support team has not responded yet they will get back to you as soon as possible.