Game crashing after 10min of gameplay

[Lightster]

I played this game without any issues back on December. Now it keeps crashing after 10-20 min of gameplay. Does anybody else have this issue?

[Unster]

I'm seeing it too now. Twice today. I know there were recent updates to the Assassin games. Maybe that's why. Unacceptable.

[Alekos]

same but on uplay launcher

[Unster]

Originally posted by Alekos:

same but on uplay launcher

I wonder if it has something to do with the UPlay launcher because after the crash I couldn't even restart the game, and Steam was showing the game wasn't even installed. What? Had to restart the PC, and then I was able to start the game, but Ubisoft was unable to sync the saved game to the cloud. I'll see how it goes today.

[Alekos]

the only temporary solution i found cause i troubleshoot this all day is to remove the cache files from programfilesx86 and run uplay and game as admin for 45 minutes run ok i have only on crash

[Unster]

Today I didn't get a crash, even though I played for over 30 minutes. Not sure if this made a difference, but what I did before that is delete the old Mirage cache folder at the root of the installation drive, since there's a new one under Documents.

[Ubi-WheelyDuck]

Hey guys, thank you for your continued updates and sorry to hear you had been crashing while playing Assassin's Creed Mirage.

It is great to hear that clearing the cache has resulted resolution for many of you. If however you continue to have trouble, I would advise you to follow the steps below
- Please check to ensure that your device meets the minimum system requirements [www.ubisoft.com] for Assassin's Creed Mirage, meeting these requirements is essential to ensuring a good performance
- Follow the steps in our dedicated PC troubleshooting guide [ubi.li] to help ensure your drivers and game files are up to date and correct
- Perform a clean boot [support.microsoft.com]to ensure that background applications are not having an effect

Should you continue to have trouble, I would advise to send us your Dxdiag[support.ubisoft.com] and Msinfo[www.ubisoft.com] so that we can get a deeper look at the problem.

These files can be attached to a new case[support.ubi.com] so that we can take a look.

Any trouble, just let us know

[Unster]

Thanks Ubi-WheelyDuck. I'm happy to report that after removing the old cache folder I haven't had any more crashes. Knock on wood.

[Ubi-Ineradicable]

Originally posted by Unster:

Thanks Ubi-WheelyDuck. I'm happy to report that after removing the old cache folder I haven't had any more crashes. Knock on wood.

Hello Unster!
Thank you for the information. I'm glad to hear that the issue has been resolved.