Known Issue: Freezing Cutscene in York - UPDATE: HOTFIX Deployed

[76561198135844705]

Hey all,

we are aware that some of you are encountering an issue with the York level and a freezing cutscene. We are currently investigating this issue and looking into a fix that will resolve this issue for you.


Update 2 - 1:30pm CEST

We have just deployed a hotfix regarding this issue. We ask that affected users allow Steam to download this fix and then try to play the sequence again.


Update 1:

We would also ask affected users if this freeze creates a Minidump file that they could share with us- per default, it would be located here:

[win_drive]:\windows\minidumps\*.dmp

Please use the file whose timestamp corresponds with the freeze in Ryse.

For more information on Minidumps:
http://msdn.microsoft.com/en-us/library/windows/desktop/ms680369%28v=vs.85%29.aspx






Original Request:

If you are affected by this issue, we would ask you to help in this investigation by doing the following:

Go to: http://onlinemd5.com/
Browse for the file "Videos-part3.pak" in your Ryse folder. The default path should be:

\Steam\SteamApps\common\Ryse Son of Rome\GameRyse\Videos-part3.pak

Please post the MD5 Hash checksum that you generate for this file here in this thread.

Thank you for your assistance and patience as we work to resolve this issue as swiftly as possible.

[WH1T3W4T3R]

DCD13AD543822EAE179662EC0E1D1278

[silvach21]

DCD13AD543822EAE179662EC0E1D1278

[BOB GIOVANNI]

DCD13AD543822EAE179662EC0E1D1278

[PaSX]

DCD13AD543822EAE179662EC0E1D1278

[Dexter]

Hello MarcelH,

I have the same freezing issue. When I am in a building without a roof and a monument is falling down on me. The game freezes on the impact. This must be Mission VI.

I also checked the MD5 for Videos-part3.pak: DCD13AD543822EAE179662EC0E1D1278

I have the same MD5 as everyone. It should be of surprise as we all have the same game?!

Cheers!

[happyman2202]

DCD13AD543822EAE179662EC0E1D1278

[오래된기억]

My Game Freeze too
MD5: DCD13AD543822EAE179662EC0E1D1278

[Nedestflanders]

DCD13AD543822EAE179662EC0E1D1278

[PaSX]

Escrito originalmente por FireflyNov:

How do you find these checksums?

im copying from the first post :
Go to: http://onlinemd5.com/
Browse for the file "Videos-part3.pak" in your Ryse folder. The default path should be:

\Steam\SteamApps\common\Ryse Son of Rome\GameRyse\Videos-part3.pak

[The Macchio]

DCD13AD543822EAE179662EC0E1D1278

[S1N1STA3]

DCD13AD543822EAE179662EC0E1D1278

[76561198135844705]

Thanks all- as an additional step, could those fo you who experience this issue check if Windows creates a Minidump file for it that they could share with us?

Per default, it would be located here:

[win_drive]:\windows\minidumps\*.dmp

Please use the file whose timestamp corresponds with the freeze in Ryse.

For more information on Minidumps:
http://msdn.microsoft.com/en-us/library/windows/desktop/ms680369%28v=vs.85%29.aspx

[IGDBosman]

No Minidump

[[Th]G.X.Z]

MD5:DCD13AD543822EAE179662EC0E1D1278
Fix it Asap

[Ryann]

Escrito originalmente por MarcelH:

Thanks all- as an additional step, could those fo you who experience this issue check if Windows creates a Minidump file for it that they could share with us?

Per default, it would be located here:

[win_drive]:\windows\minidumps\*.dmp

Please use the file whose timestamp corresponds with the freeze in Ryse.

For more information on Minidumps:
http://msdn.microsoft.com/en-us/library/windows/desktop/ms680369%28v=vs.85%29.aspx

The Minidump folder is empty. I dont think it was a 'Crash', because the game is still responding, we can hear the BGM going on there, but just graphic freezes at the specific point (right after that pillar falls). So i think it wont generate a 'dump' file by windows or something.