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I've been having the problem for more than 2 years now... done just about everything to try and fix it; restart my computer, reset my computer, use a vpn, check my wi-fi router, RESTART my wi-fi router, use Ethernet, create a freejam account and login with that, create an entirely new steam account and try to login with that, buy a new computer(unrelated), do all the things mentioned beforehand on that new computer... NOTHING WORKED.
I'm really sorry that you too are experiencing this problem, and unfortunately have some bad news... the robocraft devs don't give the slightest ♥♥♥♥ about our problems. this really made me think differently about robocraft, due to the fact that I can no longer play it.
unfortunately the quick answer to your problem is; your problem won't be fixed, and if it somehow does get fixed, you have an exclusive relationship with the devs.
i've been playing this game about 11 years ago, with a lot of joy, as i've spent i believe 374 hours into this game... hope there will be a solution found