FAQ - Issues and solutions

[RedPandaViking]

KNOWN ISSUES
- We are currently expeiriencing issues with laptops using the NVidia Optimus technology. We are currently working on this issue and hope to have it fixed shortly.

-Out of date drivers will cause crashing or textures to not show correctly, please make sure all your drivers are up to date.

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How do I contact you with my issues
If you wish to contact us with any issues you may be having, please check out our "Contact us" post here - http://steamcommunity.com/app/299250/discussions/0/617319460851634546/
After we have found a solution to your issue, we shall add it to the FAQ here.

Game crashes when loading a mission

If your game crashes when you first load missions, this can be caused by out of date drivers. Please make sure you update any graphic drivers to the latest versions.
For Nvidia cards go to - http://www.nvidia.co.uk/Download/index.aspx?lang=en-uk
For AMD cards go to - http://support.amd.com/en-us/download#

Game displays in the wrong resolution

If your game is being displayed in an incorrect resolution please try the following.
Hold down the "Left Alt" key when loading the game through your steam library. This will cause the configuration window to open. Change the resolution to your preference.

[Xetroth]

Originally posted by zakdel:

Could those having issues please try the following if they have Nvidia graphics
Right click the desktop

Click on Nvidia Control Panel

Click Manage 3d settings

Under 1. Select a program to customize , click on add.

Find ess.exe (C:\Program Files (x86)\Steam\SteamApps\common\European Ship Simulator)

Click on ess.exe and click on add selected program

Under 2. Select the preferred graphics processor for this program,
Select high-performance nvidia processor.

Click apply.

It would appear that some of those who are having issues have both Intel HD and an Nvidia Card/onboard Graphics. However ESS is only picking up the default card which in many cases would only be in intel HD rather than the Nvidia card. We are currently investigating this further but the above should fix the issue.

I have done those already but still cannot play the game due to game froze up when I start a mission. If GeForce GTX 780M does not make this game work I don't know what does.

[SEModder4]

Lets hope that tomorrows update fixes this, otherwise Idk what else to do with the game.

[RapheePlays]

Originally posted by Hitler:

Originally posted by zakdel:

Could those having issues please try the following if they have Nvidia graphics
Right click the desktop

Click on Nvidia Control Panel

Click Manage 3d settings

Under 1. Select a program to customize , click on add.

Find ess.exe (C:\Program Files (x86)\Steam\SteamApps\common\European Ship Simulator)

Click on ess.exe and click on add selected program

Under 2. Select the preferred graphics processor for this program,
Select high-performance nvidia processor.

Click apply.

It would appear that some of those who are having issues have both Intel HD and an Nvidia Card/onboard Graphics. However ESS is only picking up the default card which in many cases would only be in intel HD rather than the Nvidia card. We are currently investigating this further but the above should fix the issue.

I have the same issue, when I start a mission the screen freezes and the game crashes. I tried this but it didn't help me. Could you tell me what to do, please?

Hi,

Could you please get in touch with us following these instructions. we really need to get hold onf your dx diag and output log so we can see what has happened.

http://steamcommunity.com/app/299250/discussions/0/617319460851634546/

All the best,

[Captain Zee]

So I thought I was having the same problem as the rest of the Nvidia card users, since that is what kind of card I have. But it's the only card I have, there's no onboard graphics.

When I first bought the game last week and started it up, both the Passenger Ferry and Bulk Carrier missions would give me terrible framerates. I didn't even try the tug mission. Instead I went straight here to see if any one else had the same problem. As it turned out, a lot of Nvidia card users were having issues. So I decided to wait.

On release of todays update, I tried again. This time starting with the Fishing Boat mission. It worked fantastically, with an average 40 fps! There was some stuttering upon leaving/entering the port, but it was playable, and a lot of fun. I completed that mission, went to the Ferry mission. Back to 5-10 fps. Then I tried the Carrier mission, ~15 fps. The tug mission worked fine, until I started pulling the Carrier, then it went to ~20 fps whenever I looked at the freighter.

TL;DR I get worse and worse framerate the larger the ship. Is this a problem I can fix, or a bug?

EDIT: Speccy says:

OS: Windows 7 Professional 64-bit SP1
CPU: Intel Core 2 Quad Q6600 @ 2.40GHz
RAM: 8.00GB Dual-Channel DDR2 @ 399MHz
Graphics: 2047MB NVIDIA GeForce GT 630

[RedPandaViking]

Good news everybody...

We now believe we have solved the issues with the majority of intel/NVidia laptops and also some other crashes.
For those who have been experiencing issues, please download the latest version. You may need to restart Steam in order to update the game.

If you do run into any issues, please let us know at the usual place.
Hopefully it is now ALL AHEAD FULL.

Please make sure you do the following though –

- Open the NVidia Control panel (right click on your desktop and select this from the menu)
- Go to “manage 3D Settings” and then to the “Program Settings” tab
- Select the ess.exe file from the drop down menu (you may need to add this using the “add” button)
- In section 2 please select the option “High-performance NVIDIA Processor”
Happy sailing

[computerchy]

still the game stops working in mid of play , it seams stops by windows errore reporting system , my nvidia driver is up to date , geforce 780 ti
Problem signature:
Problem Event Name: APPCRASH
Application Name: ess.exe
Application Version: 4.6.0.47091
Application Timestamp: 546b783d
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea8e7
Exception Code: c0000005
Exception Offset: 000222d2
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 8d5a
Additional Information 2: 8d5adcddb56e3a8947cc3a9d1c1f6c3b
Additional Information 3: 1d18
Additional Information 4: 1d1863727cd679ec55f0bd9589b357f7

additional info , on output log i got many fail messages like this :-

Actor::updateMassFromShapes: Compute mesh inertia tensor failed for one of the actor's mesh shapes! Please change mesh geometry or supply a tensor manually!

(Filename: ..\..\Physics\src\NpActor.cpp Line: 134)

im not developer but it looks something related in 3d objects design

[Rincewind]

Finally i can play!

Thanks.

[SEModder4]

WOOT!

I can FINALLY play the game now. :D

Thank you Devs, You guys rock! :D

[computerchy]

getting runtime errore msg

[TheRejected02]

can i play this game on my acer extensa 5630ez?, it runs on windows 7 but wanted to clarify before buying the game

[Jimmy Dali]

Crashing constantly halfway thru the 'tugging in fishing boat' mission. I have already sent both dxdiag and output_log files to support link

Error pop up window reads as follows:

Microsoft Visual C++ Runtime Library

Runtime Error!
Program D:/Program Fil.....
R6025
-pure virtual function call

[bazjak]

can i have refund
taken off my laptop
to jerky

[Danke]

Originally posted by bazjak:

can i have refund
taken off my laptop
to jerky

i agree understand its in alpha but would atleast expect to be able to play the actual game

[AuroraStorm]

When I play the game I find that the program just closes no error warning at all I did send a e-mail to the developer with the Info they wanted anyone else had this problem I have the latest graphics drive for my NVIDIA GTX 570 card.

[AuroraStorm]

Originally posted by bazjak:

can i have refund
taken off my laptop
to jerky

Yes we should have that option when It comes to early access games we buy thsee In good faith I wouldn't want my money bac but a steam credit would be good as we could put this towards another game.