Norton Antivirus - Trojan False Positive :: The Escapists Report a Problem

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Mike

Jan 2, 2015 @ 2:23am

Norton Antivirus - Trojan False Positive

Hello everyone,

We're currently aware of an issue affecting Norton antivirus users, whereby the game executable is detected as a Trojan Horse.

This is a false positive result. The game contains no viruses or malware. The detection is the result of Norton's detection algorithms incorrectly identifying The Escapists as a virus.

You can help us overcome the problem by reporting the false positive result to Norton using this form: https://submit.symantec.com/false_positive/

Depending on the type of Norton software in use, you may also be able to add The Escapists folder to a list of files excluded from detection - see your software's help documentation for details. DO NOT simply disable your antivirus software, it's doing a good job of keeping your computer safe! Those of you using shared computers - make sure to ask the owner's permission before making any changes to AV software.

Finally, there will be many reports of this issue in and around the community forums until Norton update their detection rules. Please take time to point affected players to this thread - they'll likely be confused and a bit worried, and I want to make sure that everyone is put at ease as quickly as possible!

Thanks for your patience everyone,

MT17

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Showing 1-15 of 21 comments

chvce

Jan 19, 2015 @ 5:39pm

Would this be the reason the game isn't launching for me? It is just stuck at launching it.

Vex

Feb 2, 2015 @ 3:20pm

This is strange because my Norton doesn't treat the .exe file as malicious.

Last edited by Vex; Feb 2, 2015 @ 3:21pm

SixFootTurkey_ has The Escapists

Jul 4, 2015 @ 3:01pm

Yeah, Symantec Endpoint Protection is flagging TheEscapists_eur.exe as a Trojan.

Meletho

Jul 4, 2015 @ 6:08pm

Norten 360 Premier Edition says TheEscapists_eur.exe has a Trojan Gen.2

Last edited by Meletho; Jul 4, 2015 @ 6:09pm

Unlucky Eddy has The Escapists

Jul 4, 2015 @ 10:16pm

Meletho that's what mine says.

Strapposaurus has The Escapists

Jul 4, 2015 @ 10:34pm

I've excluded The Escapists from any scans but it still won't launch...

LEWIS89898 has The Escapists

Jul 5, 2015 @ 6:08am

having same problem game wont start

Grant

Jul 5, 2015 @ 8:05am

Strange, Norton must of recently updated and marks the .exe as malicious once again. Billy Da Explorer and paulbennett1967, once you remove it from any scans verify your game cache and it should reinstall the removed/quarantined files and it should launch.