Game crashing when loads (via Epic Games) :: The Escapists Report a Problem

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BIRD BOI Dec 12, 2019 @ 3:23pm

Game crashing when loads (via Epic Games)

OVERVIEW:
I got the game on the Epic Games Store. But it just doesn't work. When I load it up, it just crashes... or just closes.

STEPS:
1. Get the game from the Epic Games Store
2. Load the game (doesn't matter if it's from the exe or the launcher)

RESULT:
It loads for a split second then closes

EXPECTED RESULT:
Doesn't close right after.

I know you will most likely won't see this but I can't report it on Epic as far as I know.

< >

Showing 31-45 of 124 comments

TinTin Dec 25, 2019 @ 11:11am

Originally posted by Team17_Help:
Hi all,

We're sorry to hear you're experiencing these launching issues on Epic.

We recommend that if you are launching the game from the exe, that you try and do so through the Epic Launcher instead to see if this helps.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below:

1. Hold down the Windows Key and press R
2. The Run dialog should appear. Type dxdiag in the available text field.
3. Click OK
4. Click Save All Information
5. Set the Save as type to Text File (*.txt)
6. Save the file DxDiag.txt to your Desktop so it is easy to find.
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ http://textuploader.com http://freetexthost.com

Once we have this information, we will do our best to further assist you in resolving this matter.

Kindest Regards,
Team17 Support

i have an idea maybe REMOVE THE GAME OFF OF EPIC AND GIVE US A STEAM COPY atleast it works here but epic games sucks

#31

gay sex activist Dec 25, 2019 @ 12:14pm

I have a similar problem, except it only showed the language selection screen the first time it I launched it, now it just goes to the main menu and crashes (the drag window fix and windows xp compatibility fixes didn't work for me)

#32

BIRD BOI Dec 25, 2019 @ 12:36pm

Originally posted by MeefBeef:
I have a similar problem, except it only showed the language selection screen the first time it I launched it, now it just goes to the main menu and crashes (the drag window fix and windows xp compatibility fixes didn't work for me)

That is what happened to me (but i did need to do this first before even being able to do anything (even get past the language screen) -

Originally posted by Meitzi:
Originally posted by jrpbateman:
Do you think we have time to even select a language? I just open it and in the small window, i just drag it and hope. Doesn't always work tho.
Edit - Even after I select a language, I still have to do this.

This does work (as workaround), you need drag "console" screen. And you need do it every time you start the game.
Here is example: https://www.youtube.com/watch?v=ECdstTyukJc

I think our computers are just too fast for this game.

It is most likely anti-piracy that is doing it. My guess is that it looks for steam verification and can't find it. When it can't, it closes. But when we do the trick, it thinks it closes but it hasn't and that's it. Or it (after thinking it closes) looks THEN for Epic verification and finds it and lets it run. Doesn't look for them at the same time. Or we delay it closing while it looks for Epic verification and it cancels it closing. The way (other than giving it to us on steam) is to look for steam verification, if it doesn't find it, it looks for Epic verification. Then if it can't find EITHER, it then closes. If it finds one, it runs. OR have an ecripted file where it says what type of verification you have then it checks when you load it before checking the other types. If it finds one of the other types, it writes it into the encripted file and stuff like your PC's name and checks if it matches with what the part of the data says. If it finds that the data says it is not runned before, check for other types. Just an idea.

#33

obi Dec 26, 2019 @ 2:41am

Game doesnt work

When I start the game, the screen saver passes and the mill spins endlessly.
I tried to click something, even reinstalled the game, but that did not help.
Help me gyus

#34

Raekkan Jan 1, 2020 @ 11:51am

Hi. It would be very good if ANYONE who developed the game could do something about this, maybe update us others on how we should do or how they are doing ?!

I have tried with the proposals presented here in the past, none of these works. Is it worth putting energy on the game as a consumer or has the train gone?

I know it's not a popular option, but a work mate downloaded an illegal copy, it works flawlessly, and we have the same type of computer, the same drivers, basically the same software installed for that matter as well.

Please let me know if it is worthless to play this through EPIC, a straightforward, simple and preliminary answer would be grateful.

#35

jswartz1972 Jan 1, 2020 @ 3:34pm

Had the same crashing problem; after playing the game once, and then quitting, the game would crash as soon as the main entry screen came up. This is the fix I found (running Windows 10, and launching through Epic - yes I know this is a Steam forum...):

- go to File Explorer-->Documents-->The Escapists
- open the settings.cfg file with word pad
- set the language to <nil> Basically, delete the language default. So that line should look like this:
Lang=
- save the file
- set the file to Read Only (to keep the language from defaulting to what you chose last time)

For me, the game ran fine after this. Something about having ANY default language crashed it. It means you have to choose a language every time, but that's not a hardship... I also made the screen default to be windowed, not full screen. Not sure if that mattered. I also didn't bother with the dragging around of the window as mentioned elsewhere on here. It has loaded fine each time now. Saving the cfg file as read only means you don't have to bother deleting the file before launching each time.

NOTE: this fix did NOT work for me on a Windows 7 machine. Not sure why

#36

Pkeod // Subsoap Jan 8, 2020 @ 4:10pm

None of the suggestions worked for me to be able to launch the EGS version, closes immediately on the main menu.

#37

Team17_Assistance [developer] Jan 9, 2020 @ 6:16am

Hey all,

We have just released a patch to try to fix this issue - would you be able to please make sure that your game is updated and retest?

If you are still having issues, would it be possible to see your system information? To do this:

Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
Copy the link to your post

Regards,

Team17 Support

Last edited by Team17_Assistance; Jan 9, 2020 @ 6:19am

#38

Mochi Jan 9, 2020 @ 6:22am

Originally posted by Team17_Assistance:
Hey all,

We have just released a patch to try to fix this issue - would you be able to please make sure that your game is updated and retest?

Please do let us know if it fixed the issue.

Regards,

Team17 Support

Launch failed
error code LS-0013

#39

Mochi Jan 9, 2020 @ 6:27am

Originally posted by Team17_Assistance:
Hey all,

We have just released a patch to try to fix this issue - would you be able to please make sure that your game is updated and retest?

If you are still having issues, would it be possible to see your system information? To do this:
Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
Copy the link to your post
Regards,

Team17 Support

https://justpaste.it/3ao2a

#40

Team17_Assistance [developer] Jan 9, 2020 @ 6:36am

Greetings Mochi,

Thank you so much for confirming and for your system information - would you be so kind and update your graphics card drivers, just so that we can be sure that it's not that causing the issue?

Go to the official NVidia download centre here[www.nvidia.com]
Using the dropdown menus, fill in your graphics card information and press "Search"
In the new page, click on Download and then Download again
Right-click over the file and select Run as administrator
If you are prompted by Windows User Account Control, click on Yes. The installer will prompt you for an extraction path. Most users should be fine with the default path.
Once the driver install has completed, the extracted files will automatically be removed from your PC. Choose OK.
You will next be prompted to accept the NVIDIA software license agreement. Read the contents and then if you agree, click "AGREE AND CONTINUE" to proceed.
Next, choose Custom (Advanced). Then click NEXT.
Select Perform clean install and then click on NEXT.
Once the installation has finished, reboot your PC one more time to complete the installation.

Regards,

Team17 Support

#41

Mochi Jan 9, 2020 @ 6:59am

Originally posted by Team17_Assistance:
Greetings Mochi,

Thank you so much for confirming and for your system information - would you be so kind and update your graphics card drivers, just so that we can be sure that it's not that causing the issue?
Go to the official NVidia download centre here[www.nvidia.com]
Using the dropdown menus, fill in your graphics card information and press "Search"
In the new page, click on Download and then Download again
Right-click over the file and select Run as administrator
If you are prompted by Windows User Account Control, click on Yes. The installer will prompt you for an extraction path. Most users should be fine with the def ult path.
Once the driver install has completed, the extracted files will automatically be removed from your PC. Choose OK.
You will next be prompted to accept the NVIDIA software license agreement. Read the contents and then if you agree, click "AGREE AND CONTINUE" to proceed.
Next, choose Custom (Advanced). Then click NEXT.
Select Perform clean install and then click on NEXT.
Once the installation has finished, reboot your PC one more time to complete the installation.
Regards,

Team17 Support

I followed the steps and same error code. LS-0013. Graphics driver is updated.

https://justpaste.it/2xruc

#42

Team17_Assistance [developer] Jan 9, 2020 @ 8:24am

Hi Mochi,

Thank you so much for the update - would you be so kind and tell us your username on Epic so that we can investigate further?

Regards,

Team17 Support

#43

Mochi Jan 9, 2020 @ 3:56pm

Originally posted by Team17_Assistance:
Hi Mochi,

Thank you so much for the update - would you be so kind and tell us your username on Epic so that we can investigate further?

Regards,

Team17 Support

I got it to work by checking "run as administrator" for the Epic app.

Last edited by Mochi; Jan 9, 2020 @ 4:11pm

#44

Note33299 Jan 9, 2020 @ 6:55pm

Originally posted by Team17_Help:
Hi all,

We're sorry to hear you're experiencing these launching issues on Epic.

We recommend that if you are launching the game from the exe, that you try and do so through the Epic Launcher instead to see if this helps.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below:

1. Hold down the Windows Key and press R
2. The Run dialog should appear. Type dxdiag in the available text field.
3. Click OK
4. Click Save All Information
5. Set the Save as type to Text File (*.txt)
6. Save the file DxDiag.txt to your Desktop so it is easy to find.
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ http://textuploader.com http://freetexthost.com

Once we have this information, we will do our best to further assist you in resolving this matter.

Kindest Regards,
Team17 Support