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Thank you for reaching out to us.
Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.
Alternatively, if you prefer to contact us in Spanish language instead, can you visit our support website[support.ubi.com] and submit a support ticket, where a member of our team will get back to you accordingly!
- Ubisoft Support
At the beginning of Noore's mission (where he asks you to save his family by killing Paul) after fulfilling the first part, killing the guard and getting on the truck, the game screen is gray (as in the beginning of it, while making introductions) does anyone know what might be going on? I've already tried doing it three times and the same thing keeps happening. Thank you!
go in from the back of the ware house
do not use guns only throwing Knives or a bow .. or you will be detected and the mission will fail
take out 3 guys .. get in the truck and then YES the mission will proceed normally
there are several video guides of this mission on you ttube
here is one
https://www.youtube.com/watch?v=zKy6mOlpVUE
also PLEASE try to verify your game files , as yes corrupt installs can cause problems with some of the game missions
more info on how to do that can be found here
Please see the Ubisoft Support Troubleshooting page here
https://support.ubi.com/en-GB/faqs/000025947/Basic-PC-Troubleshooting/
Thanks again for the preoccupation.
Thanks for the update! I'm glad that the issue has been resolved. Happy gaming and if you have any additional questions, please let us know.
- Ubisoft Support