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Guild Wars > General Discussions > Topic Details
Dead Cell Jun 7, 2014 @ 9:49am
accout recovery
ok so i have GW 1 on steam but i dont know 1. the account name 2. the password. 3.the email i used to sign up with. and i think their customer support for it is gone? any ideas as to fix this or am i screwed?
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Showing 1-12 of 12 comments
Hymykuoppaorava Jun 8, 2014 @ 10:33pm 
u got key code still that is only way what way u can get your account back contact anet (gw2 support) tell you problem and they maeby help you :)
#1
Dead Cell Jun 9, 2014 @ 2:07pm 
kk tyvm
#2
eXeNexus Jun 11, 2014 @ 6:27pm 
I recently recovered my account for GW1. If you purchased GW2 and linked your guild wars 1 and 2 accounts, the account name and password are the same for both. The only thing you have to worry about is a character name. If you dont remember a character name go through GW2 support and send ur gw2 and gw1 cd-key, account info, your problem, and ask if they would send you one of your character names. It took me about 3 or 4 days to recover my account but the support was very helpful in recovery.
#3
H4xx0R Jun 22, 2014 @ 6:49am 
Do we really have to purchase the GW2 to recover our first GW game? I have been trying for about a month and no luck so far.
#4
Aoll Jul 2, 2014 @ 12:34pm 
same prob here .this game has the worst recovery system ever.is a character name so important ??????? makes my username/pass useless if i dont remember it.:S
#5
H4xx0R Jul 4, 2014 @ 7:24am 
So the using GW2 support system gets back to you in about two days and need just email and the key.
#6
Dead Cell Jul 13, 2014 @ 5:07am 
so you HAVE to get gw2? their is no server foer the original anymore? just saying because i have all the addon packs ?
#7
Aoll Jul 13, 2014 @ 5:13am 
no you dont.guild wars 1 account recovery got to me within a day.dont worry if you dont remember character name
#8
H4xx0R Jul 16, 2014 @ 7:55am 
No you don't just use thier support system and use your GW1 Key and they will help you with in 48 hours.
#9
Freetraders Sep 7, 2014 @ 1:30pm 
Just purchased and having same issue.
Don't have guildwars 2.
Had account registration confirmed by email for GW1, verfied link but can't login.
I assume account name is email address and wasn't asked for account name via steam GW1 sign up?
Sent ticket via https://help.guildwars2.com/anonymous_requests/new
Will post back when get reply from ticket
#10
Aoll Sep 7, 2014 @ 1:35pm 
i got my answer within a day.they will send you the name of one of your characters fot you to login .
#11
Freetraders Sep 8, 2014 @ 2:04am 
Just to confirm GW2 Support were very good and repsonded and fixed it next working day.
#12
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Guild Wars > General Discussions > Topic Details
Date Posted: Jun 7, 2014 @ 9:49am
Posts: 12

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