Game won't launch on Windows 11 22H2

[Wagner]

Hello. On Windows 11, version 22H2 does not launch heroes of might and magic 3. When launched from steam, HOMM3Launcher.exe is launched and a window opens with a choice of resolution and full screen mode. After clicking the "Play" button in the task manager that opens, the HOMM3Launcher.exe process is immediately killed and then nothing happens. In an attempt to solve the problem, I tried the following: 1) run in different compatibility modes (Windows 8, Vista, 7) 2) run without compatibility mode 3) run as administrator 4) install OpenAL32.dll
None of the above helped. The game still won't launch.

[Wagner]

In my case, I managed to solve the problem by turning off windows defender (subsequently adding the launcher to the exceptions). After that the game started

[Ubi_TheBerry]

Originally posted by Wagner:

In my case, I managed to solve the problem by turning off windows defender (subsequently adding the launcher to the exceptions). After that the game started

Hey Wagner,

Thanks for reaching out and for sharing this update, I'm glad to see you were able to get the game up and running!

You know where we are if there's anything else you need help with!

- Ubisoft Support

[zuzana.mrazova8]

Hi, I have very same problem after today upgrade to Windows 11, version 22H2. No compatibility mode set. Start game from steam - application is immediately closed. Turn off firewall does not helps. Thanks for help!

[76561198885856812]

Hello zuzana.mrazova8,

Thanks for reaching out and I'm sorry to hear that you are unable to start your game.

Can you please try the troubleshooting steps {LINK REMOVED}in this article? It will help to eliminate any potential software conflicts.

For the compatibility mode, can you please check {LINK REMOVED}this official Microsoft article?

If the issue persists, could you please contact our team on our {LINK REMOVED} Support Site?
Please attach both of the following system files:

• {LINK REMOVED}DXDIAG
  
• {LINK REMOVED}MSINFO

You can also contact us via social media: {LINK REMOVED}Facebook or Twitter.

It will help our Customer Support team to investigate this further for you. If you have any additional questions, please let us know.

- Ubisoft Support

[Benny B]

i have same problem. When i start game, the mouse cursor rotate for 2 seconds, like the game is loading. And than nothing happens.

[Benny B]

Originally posted by Benny B:

i have same problem. When i start game, the mouse cursor rotate for 2 seconds, like the game is loading. And than nothing happens.

I made it work. I removed all "combalitility" settings in the two .exe files, and the game worked again.

[Ubi-Orion]

Originally posted by Benny B:

Originally posted by Benny B:

i have same problem. When i start game, the mouse cursor rotate for 2 seconds, like the game is loading. And than nothing happens.

I made it work. I removed all "combalitility" settings in the two .exe files, and the game worked again.

Hey there,

Glad it's sorted out for you and thanks for taking the time to return to the thread to let us know what worked for you. I've flagged your post as the topic answer for anyone else who might find this thread with similar issues.

Thanks!

- Ubisoft Support

[76561198953496522]

Originally posted by Benny B:

Originally posted by Benny B:

i have same problem. When i start game, the mouse cursor rotate for 2 seconds, like the game is loading. And than nothing happens.

I made it work. I removed all "combalitility" settings in the two .exe files, and the game worked again.

i tried all that the assistant says but i can't still make work it, what is this metod?

[zuzana.mrazova8]

Hi,
I had tried all options from link above - but no success. There is none error which I can you provide you to help with problem. Any ideas?

thanks!

[Dapre]

Originally posted by Ubi-Orion:

Originally posted by Benny B:

I made it work. I removed all "combalitility" settings in the two .exe files, and the game worked again.

Hey there,

Glad it's sorted out for you and thanks for taking the time to return to the thread to let us know what worked for you. I've flagged your post as the topic answer for anyone else who might find this thread with similar issues.

Thanks!

- Ubisoft Support

I wonder if this start up failure, can be sound related ? I have no problems with the game my self, but sometimes when I start the game, I get a rattling/cracked up sound from the first Ubisoft intro movie. Just saying.

In the old days, there was often sound related problems. If you turned off sound, game would often work. Not that this is related, but just saying.

No idea how you turn off sound these days, or if you even can.
For testing purposes that is.

[Ubi_TheBerry]

Hey guys!

In regards to disabling the Compatibility Settings, I understand that Benny B (please correct me if I'm wrong!) is referring to locating the game's .exe files; Right click > Properties > Compatibility > Untick all options.

If the above still doesn't help, then please reach out to us as directed by UbiMark's post above and we can take a closer look.

Thank you!

- Ubisoft Support

[INEED$]

Originally posted by Wagner:

In my case, I managed to solve the problem by turning off windows defender (subsequently adding the launcher to the exceptions). After that the game started

I had the launcher allowed in my firewall, but I had to add HOMM3 2.0.exe in order for the game to be able to start.

[AriusRucker]

hey guys - in my case, the firewall had nothing to do with it, compatibility settings also did need to be unchecked, but when I tried launching the exe I noticed openal32.dll was not available, I had to install that as well following this advice: https://answers.microsoft.com/en-us/windows/forum/all/missing-files-openal32dll/39f561cb-d027-427c-a26c-660cd799af37

[AriusRucker]

I do not know if this was really the culprit or if it was pure luck - but I had no luck before this, hopefully this can help someone else.

[︻デ 一𝕯𝕱𝕱]

There is still no viable solution for this. I've done all steps and the game wont start after launcher opens and I press play