No sound?

[AMD]

There is no sound when I tried to play this game. I tried playing other games on steam and it was fine. Just this game. Any idea please? Window 10

[Ubi_TheBerry]

Originally posted by DA*:

There is no sound when I tried to play this game. I tried playing other games on steam and it was fine. Just this game. Any idea please? Window 10

Hello there DA*,

Sorry to hear you're missing sound in-game!

May we please know more about this issue and what you've checked already, including;
- The Audio device you're using (headphones, speakers)
- Have you checked the game in your Windows Volume Mixer (to ensure the game hasn't been silenced)?
- Do you use any spatial sound (Dolby Atmos, Windows Sonic, Virtual 7.1 on a headset)?

Thank you!

- Ubisoft Support

[AMD]

Yes, I checked, I just used the sound device from the monitor and I could play a song, could play another game in steam 1 mins later and got sound. But as soon as I switch back to this game, sound is gone.

[UbiKarl]

Originally posted by DA*:

Yes, I checked, I just used the sound device from the monitor and I could play a song, could play another game in steam 1 mins later and got sound. But as soon as I switch back to this game, sound is gone.

Hey DA*, thanks for your response there.

Just to check, are you sound drivers fully up to date?

As far as troubleshooting goes, do note that under the tweaks tab in the HD launcher, there will be default music value, so make sure it is not set to 0.

Additionally, if you do have anti-virus software, you can try temporarily disabling it as it can sometimes be the case of whitelist the game within your software settings.

Keep us updated!

- Ubisoft Support

[AMD]

Hi Ubisoft,

after a few uninstall/reinstall the program...the game stopped working...
It just won't open, as in nothing happens after clicking 'play'
And it doesn't only happen to my computer, I try it on another desktop and it also won't open anymore...

[76561199187542534]

Hey there DA*,

Sorry to hear you're now unable to launch the game.

This could be due to Windows 10. Could you please try the following {LINK REMOVED} steps to run the game in compatibility mode?

Thank you.
- Ubisoft Support

[AMD]

fixed. Thanks/ Somehow the OpenAL was missing

[「 Wa77z 」]

Originally posted by Ubi_Nacho:

Hey there DA*,

Sorry to hear you're now unable to launch the game.

This could be due to Windows 10. Could you please try the following steps [www.ubisoft.com] to run the game in compatibility mode?

Thank you.
- Ubisoft Support

LOL.... :D WHAT MEANS DUE TO WIN 10. This game is working on windows 10. No sound in game due to win 10? ubisoft support have to be trained better :S

[UbiKarl]

Originally posted by DA*:

fixed. Thanks/ Somehow the OpenAL was missing

Hey DA*, thanks for the update and I'm glad to hear this :).

Hope you enjoy your game-time and if you do run into any other difficulties or have any queries, drop us a message at any time!

- Ubisoft Support