The dev of this game thinks consumers are self entitled for getting refunds on terrible games like his own

[Enfo]

http://i.imgur.com/kturXI6.png

kek

[Codegears]

Do you know what it means to die alone, and so far from home?

i guess he will find out pretty soon when people ask their money back he he he

[Tweed]

Obviously a student of the Phil Fish school of game development.

[Rys]

This was my reply to his whining BS:

---

The only person coming out as "entitled" in this scenario is the developer. I looked into the game and the majority of reviews are negative, the game just isn't good for a large majority, yet all he does is whine and complain when they want a refund for a game that isn't good, and tries to take the stance of art or some pretentious bull.

There have been many games that have been released which can be seen as artistic and thoughtful that has been well-received by the gaming community. "Flower" comes to mind. "To the Moon". "Proteus". "Journey". These games can be seen as both artistic and entertaining. And many other bigger-name games get returned for being terrible. I've enjoyed many an indie title more than some big-name games.

Plus, making those who return the games into thieves and pirates in your eyes just alienates the user base. Will some people be that way? Of course. There are unscrupulous people in every walk and way of life; but, going off saying all those who return it are no better than thieves is just going to piss people off and make sure they won't be buying future titles from you.

And if this hissy fit is any indicator of future behavior from this dev when his "artistic" game isn't well-received, I won't be buying any titles from this guy either.

It's about time indie devs got a wake-up call that they can't roll over and ignore.

[Peptobislawl]

Why is it that some indie devs think they can get away with literally insulting their customers? Isn't the first rule of business "The customer is always right"? It makes no sense to me.

[Starbug]

If I created a game that rated poorly on a platform with mostly positively reviewed games filling the store, I'd definitely be mad at the people who bought the game. It's a good way to deflect the impotent rage he is feeling, so may be a cathartic and fleeting win for him.

However, now he's just inherited a bunch of people who'll keep reposting this whenever he makes a new game. That fleeting catharsis will become a millstone round his neck.

He's one of the bad guys now.

[Rys]

Originally posted by Peptobislawl:

Isn't the first rule of business "The customer is always right"? It makes no sense to me.

That phrase is actually a terrible stance to take in business. The customer isn't always right, as a number of people are dishonest and unreasonable, and will use that phrase to try and get their way. The customer isn't always right; but, that doesn't mean that the business is always right either. Taking that stance leads to business losses and employees becoming abused doormats, which will make them unhappy and prone to leave the company.

The moment a customer whips out that line is/should be a red flag for any and all businesses, and utilizing it as a bully tactic should make the business realize that they aren't a customer they want.

I have stories from my years in retail and working with customers, but I'll not elongate this post with anecdotes.

[Peptobislawl]

Originally posted by Rys:

Originally posted by Peptobislawl:

Isn't the first rule of business "The customer is always right"? It makes no sense to me.

That phrase is actually a terrible stance to take in business. The customer isn't always right, as a number of people are dishonest and unreasonable, and will use that phrase to try and get their way. The customer isn't always right; but, that doesn't mean that the business is always right either. Taking that stance leads to business losses and employees becoming abused doormats, which will make them unhappy and prone to leave the company.

The moment a customer whips out that line is/should be a red flag for any and all businesses, and utilizing it as a bully tactic should make the business realize that they aren't a customer they want.

I have stories from my years in retail and working with customers, but I'll not elongate this post with anecdotes.

"The customer is always right" was never a literal statement. It really means "The customer has money and we want it." It is a buisnesses job to be nice to the customers so that they can have that money, no matter how stupid the customer may be. Buisnesses have methods to deal with the truly dishonest and underhanded, but they arn't really "customers" so much as theves and scammers. My point is that he is literally and openly insulting his customers, which only makes them less likely to buy his product. He's already in a bad situation because people don't like his game, but his behavior only makes it worse. Looking at the reviews being "mostly negitive" makes me not trust him when he says the only complaint is length. Ironically enough, he's acting very entitled.

[󠀡󠀡]

According to what he said on twitter he said he'd rather be part of a niche audience of a few people who like it than have it be universally liked.
So when I told him if that was the case he should stop crying about majority of the players asking for a refund for his scam game he blocked me.
Way to move goal posts. Truth hurts.

I'm glad devs like this are being put in their place lol
Games and devs like these are the reason we needed refunds.
If your game is good the refund policy isn't an issue.
I don't know what else you can expect from a broken mess of a game.

Thanks Steam.
Now all we need is a little more quality control.

[voidspit]

Is it possible to get a refund on this game? I tried when I first bought it but the customer service was abysmal. I could use that 10 bucks!

[Oparator Stalker]

Well going by the screen shots of the game, looks like someone is still stuck in the 80's with Sega Masters. I am suprised XP is the OS for the game, I was expecting Win 3.1... Will NOT be getting it for sure...

[Hannibal]

More like self entitled devs who think they are owed a paycheck for incompetent work. Hope this isn't his day job, he cucks at it.

[The Centipede]

Well... if games are art, then game developers are artists. It logically follows that they're going to act like artists: the popular make-it-and-put-bums-in-seat sell-out rockstars, the pretentious anticommercial ivory towerists, the whole works.

I don't really have a problem with that. What I have a problem with is artists (painters, sculptors, musicians, game developers) thinking that their audience should simply love everything that they love doing--that they're entitled to fame/money/whatever. There's a reason why commercially successful art carries the connotation of "sell-out"--those artists find what the market likes and make it. If they're lucky, they make what they like and the market just happens to like it too. Otherwise, they've got to make concessions.

Fellows like the above don't want to compromise or concede: they put their heart and soul into something and, by god, if that's not what the customers want and they want their money back then the customers are entitled philistines. Luckily they make these sorts of public statements so we can then avoid them.

[Teamw0rk]

He's not wrong, but in this games case, i havent seen an update since i brought it, and that was a long time ago. The two times i played it i never completed it and i spent a huge amount of time trying to get past a specific part, then assumed it was unfinished since i was having trouble finding anything or working anything else, it became "click everything for the second play" and still nothing.

FYI i brought this long before two hour refunds were implimented, and i havent seen an update.

[Seemannsdämlack]

um, it's really not that difficult. I can help you if you want

[Henry Swanson]

Thanks people I was interested in this game, saw the reviews, came here to see why it's bad, and now I'm convinced: I will not buy anything ever from this joke of a developer.