LaunchPad

[CEOGamer]

Hey every one, when I try to start my H1Z1 it says Launchpad unable to connect. Can some one please help me I have been trying to fix it but nothing has been working. Have a good day and please get back to me soon.

[Ra4Duck]

Originally posted by ra4duck:

Sorry Gamers... gettin old! ... guess the brain pan is hardening!

Can you log into DBG website? (same user name and p/w)

https://www.h1z1.com/just-survive/home

...

If you can log into website

than (more than likely), the games files on your computer are messed up! There are two ways to check them (external and internal) and, I would try both!

(external) Integrity Check~

• goto Steam Library
  
• right click H1Z1 and select properties
  
• select Local Files
  
• select Verify Integrity of Game Cache

~ It takes a few minutes to complete check!

(internal) Validate Game~

• select H1Z1 icon to start LaunchPad (either in Steam or on desktop if you put it there)
  (!Dont select the Play block!)
  
• select Advanced Tools (its a small gear icon to the lower left, above the red bar!)
  
• select Validate Game Assets
  
• a Validate block will appear, select that

~ Displays a play-by-play of what it's checking (upper center screen)

...

If you can not log into website

then I would recommend submitting a Help Request via twitter;

https://twitter.com/DaybreakHelp

I hope this info helps you Gamers and whomever else is having this issue~

[CEOGamer]

ra4duck I dont see a validate button any where. When i start H1Z1 it just goes to a loading screen and i cant even get to press the play button.

[Ra4Duck]

have you done the external check (through steam)?

[CEOGamer]

Yea

[Ra4Duck]

hmmm how does your computer stack up against the recommended computer requirements?

[CEOGamer]

ra4duck it says this LaunchPad was unable to connect. Please check the network connection or try again later. If the problem persists, please visit https://help.daybreakgames.com for assistance.

(4-503)

[CEOGamer]

its does good on other games

[Ra4Duck]

right... its probabl;y your computers internet firewall blocking things up! do a search at;

https://help.daybreakgames.com/app/answers/list/p/6565

...you should find out the best way to fix the problem yourself~

[stranger]

Originally posted by CEOGamer:

its does good on other games

Have you had any luck i still have the same problem

[ogdad]

all of a sudden i have this problem today. its either the game or steam messing things up

[Kim]

i have this same problem and so does a friend

[Kim]

it was ok 30 min ago until i logged

[EviLoLivE]

I have the same problem as well.

[Fern]

i tryed the first solution it didnt work but i dont understand how to do the second solution

[Tony]

same here worked fine earlier validated and it said corrupt files and fixed that but still not working